Customer Solution Specialist

Now hiring Customer Solution Specialist

Manor, TX

Pay Rate: $30.00 – $34.00 per hour

Shift:

Monday-Friday | 8:00 AM-5:00 PM

Bring Your People Skills. We’ll Bring the Opportunity.

Looking for a role where you can connect, help, and grow? A Customer Solution Specialist position gives you the chance to shine in customer support.

Perks You’ll Love:

Competitive weekly pay

– because great service deserves it

Good benefits

– medical, dental, vision and life insurance

401(k) option

– plan for the future

Referral bonuses

– get rewarded for bringing friends

You’ll Thrive Here If You…

Have a Business or Engineering degree or 2-5 years steady/continuous work experience in a related field

Bring accurate typing skills and solid computer knowledge

Learn new systems quickly—you’re tech-friendly by nature

Love making someone’s day with great service

Stay cool and professional when challenges pop up

Can juggle multiple conversations with ease

Keep detailed, accurate notes in every interaction

Collaborate with your team to hit shared goals

Value patience, empathy, and clear communication

Show up ready to contribute, every shift

What You’ll Do…

Respond to all product inquiries, including:

Requests for quotations

Sample requests

Technical support inquiries

Backlog issues

Serve as the primary point of contact for customer inquiries and interactions.

Follow departmental procedures to create profitable quotes and sample request responses.

Proactively follow up on significant business opportunities.

Prepare and provide weekly status updates on business opportunities.

Work closely with the sales team to ensure excellent customer satisfaction and strong vendor/customer relationships.

Focus on closing new orders and achieving monthly and quarterly booking goals assigned by upper management.

Attend production meetings and communicate customer commitments.

Drive orders through the factory to ensure On-Time Delivery (OTD).

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