Content Designer

Title
Content Designer

Location
Remote

Job Type
Contract (12 Months)

Compensation
$56.39 - $67.66/hr

Industry
Retail

About The Role
Our client, a leading national retailer known for delivering seamless and innovative customer experiences across both physical stores and digital platforms, is seeking a Content Designer to support transactional and service‑based journeys. This role focuses on creating clear, scalable, and user‑centered content that enhances both customer and internal team member experiences across retail and operational workflows.

This is a highly collaborative opportunity for a content design professional who thrives in product environments and can balance strategic thinking with hands‑on execution. You will work alongside cross‑functional teams to shape intuitive, connected experiences across complex customer and business journeys.

Key Responsibilities

Design and deliver UX content for transactional and operational experiences across digital and physical touchpoints

Contribute to content strategy and continuous user experience improvements across connected customer journeys

Collaborate closely with product managers, UX designers, researchers, engineers, and business stakeholders throughout the product lifecycle

Create and maintain clear, scalable content patterns that simplify complex workflows

Support discovery, iteration, usability testing, and optimization within agile product teams

Translate evolving business needs and user insights into intuitive, user‑centered content experiences

Ensure all content aligns with usability standards, accessibility guidelines, and established brand voice

Contribute to both customer‑facing and internal operational tools and experiences

Required Qualifications

4+ years of experience in UX content design, UX writing, content strategy, or related product design disciplines

Experience designing content for transactional, operational, or service‑oriented digital experiences

Experience contributing to omnichannel or cross‑channel customer journeys

Strong understanding of user‑centered design principles and content strategy fundamentals

Proven experience collaborating within cross‑functional, agile product teams

Ability to simplify complex workflows into clear, intuitive user experiences

Strong communication skills with the ability to effectively partner with stakeholders at all levels

Experience using Figma and modern product collaboration tools

Portfolio demonstrating product thinking, UX content strategy, and cross‑functional collaboration

Preferred Qualifications

Experience in retail, e‑commerce, fulfillment, store operations, or service‑based workflows

Experience designing for both customer‑facing and employee‑facing tools or platforms

Familiarity with accessibility standards and inclusive content design practices

Experience working within large, enterprise or highly matrixed organizations

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.

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