Lead Content Designer

Job Description
Lead Content Designer at Teladoc Health. Location: Purchase, NY (On‑site / Remote options available). Department: Product Experience. Employment Type: Full‑time.

Position Summary
We are seeking a Lead Content Designer to shape product experiences across multiple areas at Teladoc Health. As a subject matter expert, you will lead content strategy, mentor colleagues, and work at the intersection of content, product, and design. A key focus of this role includes conversation design and the responsible application of generative AI in healthcare settings.

Key Responsibilities

Lead and shape content strategy, standards, voice, tone, and system thinking for major product areas.

Design conversation flows, intents, and response frameworks for AI‑powered chatbots and virtual assistants in member‑ and provider‑facing healthcare settings.

Partner with AI, clinical, legal, and engineering teams to ensure AI communications are accurate, safe, empathetic, and compliant with healthcare standards.

Champion a human‑centered approach by leveraging user research, analytics, and data science to drive content strategy.

Lead cross‑functional workshops to influence product direction and inspire innovation.

Plan and write UX copy for mobile and web apps, handling complex interaction flows.

Establish content standards, governance, and evaluation rubrics for generative AI outputs (including red‑team­ing and feedback loops).

Mentor content team members and participate in hiring activities.

Collaborate in Figma to shape design decisions and contribute to the content design system.

Required Qualifications

Experience: 8–10 years of experience in content design, UX writing, or a closely related discipline.

Conversation Design: Proven experience writing dialogue flows, intents, and system responses for chatbots or virtual assistants (strongly preferred in healthcare settings).

AI Knowledge: Working knowledge of Large Language Models (LLMs) and generative AI tools, including prompt writing and evaluating AI‑generated content in regulated industries.

Tools: Proficiency in Figma and experience with Agile/Scrum workflows.

Skills: Exceptional writing and editing capabilities, strong project management, and the ability to lead cross‑functional conversations.

Education: Bachelor’s degree in English, Communications, Journalism, or a related field (or equivalent practical experience).

Preferred: Experience in digital health or wellness.

Legal: Must be currently authorized to work in the United States. No visa sponsorship available.

Compensation & Benefits

Salary Range: $135,000 – $165,000 per year.

Bonuses: Eligible for a performance bonus.

Time Off: Flexible Vacation Policy and 80 hours of Paid Sick, Safe, and Caregiver Leave annually (Full‑time).

Benefits: Comprehensive benefits program (eligible benefits listed on company site).

Other: Identity and credential verification required; equal opportunity employer.

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