Account Manager

About the Role
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post‑sales of small‑to‑medium sized businesses, working efficiently with SMB merchants (not only restaurants) to deepen relationships, increase retention, grow revenue, and expand services. Account Managers are critical to retaining our highest‑value accounts, ensuring new partners are successful on our platform, and consulting partners with potential for growth.

This role will be hybrid in Los Angeles, CA (Tuesday‑Thursday).

What You'll Do

Lead a book of business of SMB restaurant partners on the Uber Eats platform

Proactively identify key risks within your book of business, and engage restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery

Find opportunities to cross‑sell related products by working cross‑functionally to expand your accounts

Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Maintain communication channels with merchants via email, phone, and face‑to‑face meetings

Champion restaurant partner feedback to help drive insights

Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

At least 3 years of experience in sales, operations, account management, or similar functions

Preferred Qualifications

Strong critical thinking ability

Analytical skills – ability to segment large data sets and turn them into actionable results

Experience creating processes and solving problems at scale

Outstanding work ethic and attention to detail

Excellent communication

Ability to clearly frame a value proposition and ask the right questions to overcome objections and gain commitment from clients

Willingness to roll up your sleeves and get in the weeds with our highest‑value partners

Proficiency in Salesforce and Google Sheets/Excel

For Los Angeles, CA‑based roles: The base salary range for this role is USD$62,500 per year – USD$69,250 per year.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses and other types of compensation. All full‑time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

#J-18808-Ljbffr