Program Coordinator

Essential Duties and Responsibilities
CSA Program Administration

Coordinates and manages the local CSA program in accordance with state and local regulations.

Assists the Community Policy and Management Team (CPMT) with policy development, implementation, and revisions.

Ensures compliance with Office of Children’s Services (OCS) and State Executive Council (SEC) policies and CSA requirements.

Monitors legislative and policy changes impacting CSA operations.

Coordinates services among partner agencies and stakeholders.

Supports development of strategies to improve service delivery and outcomes.

Provides guidance and technical assistance to staff regarding CSA processes and service coordination.

Assists in identifying service gaps and developing solutions.

Collects and reports CSA program data to support compliance, reimbursement, and outcome tracking.

Fiscal Management

Assists in development and monitoring of the CSA budget.

Prepares and submits reimbursement requests and required fiscal reports.

Maintains fiscal accountability and documentation.

Develops and manages provider contracts and service agreements.

Ensures compliance with fiscal policies to secure state reimbursement.

FAPT & CPMT Coordination

Organizes and supports Community Policy and Management Team (CPMT) and Family Assessment and Planning Team (FAPT) meetings.

Prepares agendas, reports, and meeting documentation.

Records and maintains official meeting minutes.

Provides guidance on funding sources and service planning processes.

Services Unit Support (Secondary Function)

Provides hands‑on program support to Adult and Family Services programs as needed.

Assists with timely completion and documentation of VEMATS assessments.

Supports case‑related administrative tasks, documentation, and service tracking.

Assists staff with workload demands, including coverage during vacancies or high‑volume periods.

Collaborates with Services Unit staff to ensure timely service delivery and compliance with program requirements.

Provides cross‑program assistance to support continuity of care and client services.

General Duties

Maintains confidential client, programmatic, and fiscal information.

Collects, analyzes, and reports program and fiscal data.

Prepares reports, correspondence, and recommendations.

Attends meetings, trainings, and professional development activities.

Performs other duties as assigned.

Knowledge, Skills, and Abilities
Knowledge

Children’s Services Act (CSA) policies and procedures

Human services systems, particularly Adult and Family Services

Community resources and service delivery systems

Government operations and fiscal processes

Working knowledge of VEMATS and related assessment tools (preferred)

Skills

Strong written and verbal communication

Facilitation, mediation, and conflict resolution

Organization and time management

Data tracking and reporting

Computer proficiency (Microsoft Office, case management systems)

Abilities

Communicate effectively with diverse populations

Facilitate meetings and build consensus

Manage multiple priorities and deadlines

Maintain confidentiality

Work collaboratively across service programs

Learn and apply program‑specific systems such as VEMATS

Provide operational support in direct service environments

Minimum Qualifications
Bachelor’s degree in human services, Social Work, Public Administration, or a related field; supplemented by relevant experience in human services or program coordination; or an equivalent combination of education and experience.

Preferred Qualifications

Experience with Virginia CSA programs

Experience in Adult and/or Family Services

Experience with VEMATS or similar assessment tools

Experience working in a local government or social services agency

Special Requirements

Valid driver’s license

Acceptable driving record

Ability to maintain confidentiality

Successful completion of background checks

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