Account Specialist

What will you do?
A day in the life of an Account Specialist at VF looks a little like this.

The Account Specialist works in partnership with a brand’s sales representatives to manage accounts and their order base, providing customer service support to the account and representative through various stages of order processing. The Account Specialist will communicate and collaborate with sales, the customer, the distribution center and other departments as necessary. This role will work independently and as a team to ensure that product is correctly ordered, priced, ticketed, processed and shipped by the requested time.

Let’s break down that day-in-the-life a bit more.

Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. Provide order entry support for other team members when appropriate.

Provide excellent customer service by offering product specification and product availability information. Assist customers with order selection and customer requirements to meet departmental goals.

Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues.

Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action.

Analyze, review, and process requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders.

Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue.

Acts as support and a resource for day-to-day activities within the department and assists with special projects as needed (customer follow-up, training support, triage customer complaints).

What do you need to succeed?
We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 3+ years of experience and professional achievements.

Proficient PC skills including Microsoft Office

Knowledge of SAP and Cognos reporting preferred

Strong attention to detail

Excellent verbal and written communication skills

Able to work cooperatively with others across the organization to achieve shared objectives and gain trust and support of others.

Self-starter with a proactive working style

Location requirement: While this position is fully remote, the ideal candidate will reside within Wisconsin.

Hiring Range
$18.40 USD - $23.00 USD per hour

Incentive Potential
This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation
You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

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