Customer Experience Specialist

Customer Experience Specialist

This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family.

At British Swim School, you are not just working a shift—you are part of a mission to help children gain lifesaving water safety skills.

As a Deck Ambassador (Customer Experience Specialist), you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day.

We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities.

Pay & Benefits

$16.00 – $18.00 per hour

Paid training

Paid birthday off

Free uniform and swag

Monthly paid team training (with lunch)

Supportive, positive work environment

Opportunities for advancement

Schedule

Part-time – Weekends Required

Typical shifts:

Saturdays: 1:00 PM - 5:30 PM

Sundays: 1:45 PM – 6:00 PM

Consistent weekly schedule.

Perfect for someone looking for meaningful part-time work.

What You’ll Do

Welcome families and help children feel comfortable

Check swimmers in and direct them to their lessons

Support instructors and parents during lessons

Help keep the pool deck organized and running smoothly

Set up and clean up equipment

Provide outstanding customer service

This is an active, on-your-feet role.

What We Are Looking For

Our BEST team members are:

Extremely reliable

Naturally friendly and positive

Comfortable talking with parents and children

Professional and responsible

Team-oriented

Detail-oriented

Reliability is essential. Families and instructors depend on you.

Minimum Requirements

Must be 18 or older

Weekend availability

Comfortable in a warm pool environment

Able to stand and move for several hours

Comfortable using tablets and apps

Customer service experience is a plus, but we will train the right person.

Why This Job is Different

Many of our team members stay because:

The work is meaningful

The environment is positive

The team is supportive

They feel appreciated

This is a great role for:

College students

Teachers or educators

Parents returning to the workforce

Anyone who loves working with children

About Us

British Swim School teaches children critical water survival skills—not just swimming.

You will be part of a team that helps save lives.

To Apply

Please include a brief message explaining why you feel you would be a great fit for this position.

Applications without a message may not be considered.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.