Customer Experience Specialist

Customer Experience Specialist (Deck Ambassador)
This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family.

At British Swim School, you are not just working a shift—you are part of a mission to help children gain lifesaving water safety skills.

As a Deck Ambassador, you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day.

We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities.

Pay & Benefits

Paid training

Paid birthday off

Free uniform and swag

Monthly paid team training (with lunch)

Supportive, positive work environment

Opportunities for advancement

Schedule
Part Time

Weekends Availability Required

Saturday Afternoons

Sunday Afternoons

(Consistent weekly schedule)

Perfect for someone looking for meaningful part-time work.

What You’ll Do

Welcome families and help children feel comfortable

Check swimmers in and direct them to their lessons

Support instructors and parents during lessons

Help keep the pool deck organized and running smoothly

Set up and clean up equipment

Provide outstanding customer service

This is an active, on-your-feet role.

What We Look For
Our BEST team members are:

Extremely reliable

Naturally friendly and positive

Comfortable talking with parents and children

Professional and responsible

Team-oriented

Detail-oriented

Reliability is essential. Families and instructors depend on you.

Requirements

Must be 18 or older

Weekend availability

Comfortable in a warm pool environment

Able to stand and move for several hours

Comfortable using tablets and apps

Customer service experience is a plus.

Why This Job is Different
Many of our team members stay because:

The work is meaningful

The environment is positive

The team is supportive

They feel appreciated

This is a great role for:

College students

Teachers or educators

Parents returning to the workforce

Anyone who loves working with children

About Us
Our mission is to help every person, regardless of age or ability, become a safe and happy swimmer.

You will be part of a team that helps save lives.

To Apply
Please include a brief note explaining why you feel you would be a great fit for this position.

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