Sales Account Manager

Title: Sales Account Manager I (Growth & Retention Specialist)Location: Plano, TX (Hybrid)Pay range: $30 – 32/hr.Duration: 6 monthsOverviewDexian is supporting a Fintech client in Plano, TX seeking a Growth and Retention Specialist to help protect and grow an existing customer base by owning renewals and identifying upsell/cross-sell opportunities. This is a customer-facing, commercially focused role that requires strong communication, negotiation skills, and the ability to navigate customer conversations independently to drive positive outcomes.What you'll doOwn the renewal process end-to-end (early outreach through contract close).Proactively engage customers throughout the renewal lifecycle, addressing concerns and ensuring a smooth, timely renewal.Identify upsell/cross-sell opportunities by understanding customer needs and connecting them to additional products/services.Lead commercial discussions, including pricing negotiations, to secure renewals.Build strong customer relationships as a trusted advisor and advocate.Partner cross-functionally with internal teams (Sales, Customer Success, etc.) to route/escalate issues and drive resolution.Follow established renewal processes and contribute ideas to improve them.What we're looking forBackground in account management, renewals, customer success, retention, or salesStrong customer communication and stakeholder management skills.Comfort with negotiation and handling objections/problem-solving.Ability to work independently while collaborating effectively with internal teams.Additional infoTraining: approximately 4 weeksWork model: Hybrid (Plano, TX)Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.