Lead AV Installer Specialist (Bang & Olufsen luxury audio products) (San Francis

We are looking for a detail-oriented and customer-focused

Lead AV Installer Specialist

to execute customer projects and installations of luxury eqipment systems of

B&O brand . This role ensures our clients receive a seamless and premium experience from sale to setup.

Job Purpose :
To lead the scheduling and execution of all customer projects and installations end-to-end. Coordinate with installer team to deliver every customer a “white glove” experience in a timely, cost-effective manner.

Key Responsibilities :
Coordinate and schedule all customer projects and installations across multiple projects and locations
Plan, coordinate, and execute installation projects from initiation to completion
Serve as the primary contact for customers during project delivery
Allocate resources, assign tasks, and manage project timelines and priorities
Perform technical installations, system testing, and customer education to ensure 100% satisfaction
Collaborate with sales, warehouse, logistics, and business partners to ensure seamless execution
Manage procurement of tools, materials, and equipment needed for installations
Installation vehicle fleet management and maintenance
Assist stores with display functionality. Assist with event setup/programming when needed
Monitor project budgets and control costs
Train, mentor, and evaluate installers
Resolve all project issues promptly and professionally to exceed customer’s expectations
Ensure compliance with safety, quality, and technical standards
Complete required trainings and stay informed with latest technology to be seen as the “expert”

Requirements :
Proven experience in AV installation and technical project management
Strong knowledge of AV equipment, installation techniques, and latest technologies
Professional demeanor and excellent communication skills
Ability to read technical drawings, plans, and specifications
Ability to coordinate well with business partners to complete projects
Proficient in project management tools and basic reporting
Strong organizational, multitasking, and time-management skills
Excellent problem-solving and decision-making skills
Physical ability to handle installation work when required
Valid driver’s license and readiness to travel as needed

KPIs :
Project On-Time Delivery - % of projects completed on schedule
First-Time Installation Success Rate - % of installations completed without rework
Customer Satisfaction Score (CSAT) – Post-project customer rating
Budget Compliance - % of projects delivered within budget
Customer Referrals and add-on sales

We offer:
Opportunity to work for a financially strong, fast-growing multinational company
Constant interaction with global teams of professionals
Access to continuous professional development: training, certification programs, events, and team building events
Attractive remuneration package

Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS. Apply now.

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ASBIS Group is a leading IT company specializing in value-added distribution and development of IT, IoT, and Robotic products, solutions, and services to the markets of Europe, the Middle East, and Africa.

In over 30 years of operations, ASBIS has grown into an international group, headquartered in Cyprus, with subsidiaries in 34 countries across EMEA, and nearly 3,000 employees.