Customer-Centric Teller: Elevate Experience & Loyalty

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. As a Teller in the Retail Branch organization, you will be based in New Albany, IN, delivering a unique customer experience and improving customer financial wellbeing while increasing share of wallet.

Job Profile
PNC is an in‑office company that fosters a collaborative and supportive culture. The teller position requires the candidate to work on site and handle branch daily operations with efficiency and accuracy. PNC will not provide sponsorship for employment visas or participate in STEM OPT.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.

Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.

Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.

Applies product and procedural knowledge to solve customer problems.

Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful in this position.

Preferred Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Customer Focused

Managing Risk

Work Experience
Roles at this level typically do not require a university or college degree, high school diploma, GED, or significant experience or product knowledge. Prior experience is not required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education
No degree required.

Certifications
No required certification.

Licenses
No required license.

Benefits
PNC offers a comprehensive range of benefits: medical and prescription drug coverage, dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension, and stock purchase plans; dependent care reimbursement; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15‑25 vacation days yearly depending on career level and tenure.

Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and your name, job ID, and preferred method of contact. For phone assistance, call 877‑968‑7762 and say “Workday”. All information provided will be used only to the extent required to provide reasonable accommodations.

Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA requirements and potential SAFE Act and FINRA regulations related to criminal history.

California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.

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