Program Supervisor - CRS

Overview
Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

Generous Paid Time Off

Comprehensive Medical/Dental/Vision Benefit Packages

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and Growth

Flexible Schedules

Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Responsibilities
Elwyn seeks a

Program Supervisor , who will be responsible for the overall management of identified community residential service location(s), including the orientation and supervision of all assigned staff, medications oversight, medical appointments, food shopping/petty cash/menu implementation, fire drills, room care, outcomes implementation and documentation, physical site maintenance and vehicle issues.

DUTIES AND RESPONSIBILITIES:

Participate and give input in the interview process and collaborate with the Operations Manager (OM) and Program Specialist (PS) to maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, training, and regular staff meetings

Provide timely feedback on Life Skill Associates (LSAs) and Lead LSAs job performance to the OM, and, in the moment, direction and education to the Life Skills Associates, as needed

Ensure personnel assigned to their location(s) maintain compliance with training and credentialing requirements including but not limited to completing site orientation with staff before working at the home, and support completion of 24 hours of training annually and completion of required annual training topics by scheduling staff for training in the learning management system, notifying staff of their training registrations and coordinating employee worksite schedule to support participation in training activities; report site training compliance to OM

Provide ongoing guidance to staff regarding the daily care, instruction, and safety of individuals supported at assigned program site as outlined in the ISP

In conjunction with the OM, ensure sites operate in accordance with the organization’s quality standards for safety, cleanliness, and comfort, and state licensing and accreditation standards by reviewing including but not limited to routine maintenance and cleanliness of vehicles assigned, environmental audits of physical site, staff documentation of daily shift activities and by delegating or performing corrective action plan completion and following up with site and maintenance staff accordingly

Communicate operational needs and status to Operations Manager to maximize overall efficient and effective operations of the site

Inventory items in first aid kits in the program and in the vehicle reporting missing items to the OM for replacement

In collaboration with the OM, direct LSA staff in the following to ensure:

Accurate and safe completion of medication administration and documentation including but not limited to medical appointment follow up, processing of medication scripts, picking up medication from pharmacy, updating Medical Administration Records (MAR), accurate completion of required paperwork including but not limited to progress notes by staff for submission to program management.

Effective utilization of petty cash to purchase items as directed by the Operations Manager

Compliance with following the established menus

Proper utilization of Elwyn property to maximize use of resources for the individuals

Completion of monthly and new admission fire drills including documentation of the drills

Ensure execution of community outings at the direction of the Operations Manager and/or the Program Specialist (PS)

Implementation of care plans toward individual outcomes and support for specific basic individual needs

Completion of room care/chores and other aspects of the individual’s health and safety requirements

Support the transportation team and the OM in the scheduling of, follow through for, and transportation to, medical appointments ensuring medical appointments are kept and adequate staffing levels are maintained in order to keep appointments

Create monthly activity calendar based on individual’s preferences and as required by ISPs and regulations

Communicate use of staffing resources, regarding maximizing resources to fulfill community outing requirements, as directed by the Operations Manager

Support and verify staff hours worked using sign-in sheets for staff in accordance with established program protocols and the Operations Managers direction

Respond to contact from the community and the families of individuals in the absence of the OM

Assemble and maintain personal care books including but not limited to the client face sheet (CFS) and the care record

Organize and deliver copies of progress notes to the PS for use in completion of monthly and quarterly reports

Participate in the development and implementation of the ISP by sharing information with the PS regarding the individual’s participation in program activities and progress toward Outcomes, and by reinforcing LSAs’ work with the individual on working toward the identified Outcomes within the scope of the established plan

Complete paperwork and maintain all documentation as assigned (and as applicable to specific program regulations, as determined by program management for the program site including but not limited to daily logs, , daily goal reports, assessments, daily financial transactions, MAR, behavioral data sheets, Incident Reports, Parent/Guardian/Other contact form, etc.

Aid in the resolution of problematic situations (e.g. communication difficulties, times of distress or agitation) that may occur for individuals supported and notify program management of any unusual or emergency situations

Assist the Operations Manager to complete MAR reviews in accordance with established Medication Administration regulations

Serve as first point of contact during assigned shift/schedule for daily and emergency situations carrying their work phone during all work times to ensure immediate communication with others

Verify and report the compliance to the Operations Manager of proper staffing levels and work distribution within assigned program site and maintain levels of supervision as defined in Individual Service Plan (ISP)

Document and report on employee performance-related issues as needed to the Operations Manager

Complete required training to become certified as a medication practicum observer and maintain certification

Participate in nursing meetings by sharing information about the individuals and their response to medical interventions including but not limited to recovery from illness, response to medications and any seizure activity

Ensure census is set in electronic record and provide backup to lead LSA for census setting as needed

Remain current with own required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements

Pick up and deliver mail from/to Media Campus, sorting mail accordingly at the site

Report any infraction of Elwyn policies to program management

Provide on-call coverage as assigned

Perform cardiopulmonary resuscitation (CPR), medication administration and crisis intervention techniques in accordance to agency trained protocol

Perform other duties as assigned

EDUCATION/SKILLS/EXPERIENCE REQUIREMENTS:

High School Diploma required, Bachelor’s degree in business or human service field preferred

Two (2) years of experience in residential programs for people with disabilities

Experience with Microsoft Outlook, Word and Excel preferred

Ability to be flexible and adaptable in work schedules and work assignments as defined by program needs

Ability to effectively communicate both in writing and verbally

Ability to request, accept and utilize feedback and training appropriately

Ability to provide effective feedback, training, and delegate job assignments

Ability to perform cardiopulmonary resuscitation (CPR), medication administration and crisis intervention techniques in accordance to agency trained protocol

Demonstrated ability to work effectively as part of a team

Demonstrated ability to work independently

Demonstrated strong organizational, time management and prioritization skills

Demonstrated ability to multi-task

Must possess strong customer interaction and written and verbal communication skills

Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities

Demonstrated strong attention to detail

Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision

Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions

Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

Experience using electronic client record a plus

Must possess a current, valid driver’s license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record

Equal Opportunity Employer
Elwyn is an Equal Opportunity Employer.

Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@elwyn.organd let us know the nature of your request and your contact information.

Know Your Rights: Workplace discrimination is illegal

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