New Build Sales Coordinator — CRM & Enquiries

Salary £32,012.40 per annum

Location: Office-based within our Boston office

Contract: Permanent, full time

Hours: 36.25 hours Monday – Friday 9am – 5.15pm

Snapshot of your role

Manage all incoming sales enquiries across phone, email, website portals and agents, ensuring timely and high-quality responses

Qualify and allocate enquiries to Sales Officers, maintaining clear oversight of progress and next steps

Act as the first point of contact for customers, providing accurate information and setting clear expectations

Maintain and update CRM systems, ensuring accurate data capture, lead progression and consistent use across teams

Support the full sales process, including documentation, legal administration and post‑completion tasks such as CORE Digital submissions

Assist with scheme launches, marketing activity and maintaining property listings across relevant portals

Monitor enquiry pipelines, track performance and support reporting, audits and continuous improvement activity

What You’ll Need To Thrive In This Role

Experience managing high volumes of customer enquiries within a structured, process‑driven environment

Strong understanding of customer journeys, lead management and service standards

Experience providing administrative support in a busy office setting

Confidence using CRM systems and databases to manage workflows and track performance

Excellent communication skills, with the ability to handle sensitive or complex queries professionally

Strong organisational skills with the ability to prioritise, manage competing demands and meet deadlines

High attention to detail, particularly in data entry, record keeping and document management

A proactive, team‑focused approach, with the ability to stay calm under pressure and adapt to changing priorities

DBS clearance is required for this role.

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Benefits

Flexible working

Pension scheme

Cycle to work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer days

Life Assurance

Health Cash Plan

Generous annual leave

Career development

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