Community Relations Manager

Community Relations Manager – Responsibilities

A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication. They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence.
Astound ambassador to the multifamily community and advocates for them with internal stakeholders
Negotiate renewal of 40 units & under contracts to maximize retention of current bulk base while maintaining margins
As a key member of the multifamily team, provide insight into bulk community in the renewal cycle
Facilitate swift resolution to any issues that may arise at the multifamily community
Address any community-wide service problems and escalated resident issues
Consistently communicate pertinent information to the property manager
Maintain an ongoing relationship to foster a partnering atmosphere
Conduct face‑to‑face or virtual visits of the entire property portfolio
Review quarterly building scorecards with assigned portfolio
Coordinate with property management all on‑boarding and renewal events at the property
Work to close any gaps in service perceptions between Astound and the property
Utilize promotional campaigns, onsite activities and internal resources to achieve established goals
Provide training on all new and existing products and solutions
Other duties as assigned
What You Bring to the Table

2-5 years experience as a liaison between company and clients preferred
High level of professionalism and customer service focus are critical
Excellent verbal and written communication skills, ability to multi‑task, pay strong attention to detail and thorough follow‑up skills required
Identify appropriate internal resources to resolve building related issues
Heavily involved with internal cross‑functional teams
Education

High school diploma or equivalent
Benefits

401k retirement plan, with employer match
Insurance options including medical, dental, vision, life, and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, increases based on tenure
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies by state and/or local laws
Tuition reimbursement program
Employee discount program
Salary

Base salary range: $60,000 - $70,000 annually, plus opportunities for bonus, benefits, and commission if applicable. Actual pay will vary based on relevant skills, experience, and capabilities.
Equal Opportunity Employer

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

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