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Job Category: Client Services
Full-Time
On-site
Location: Lockbourne, OH 43137, USA
Job Details

Description

Essential Job Functions:
Responds to orders, general client inquiries, invoice questions and client complaints.
Records consistent problem areas
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Handles client responses that may require deviation from standard procedures
Provides leadership, coaching and training to a team of client service specialists
Other duties as assigned
Other Skills & Abilities:
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
Physical Requirements:
Job may require extended sitting or standing, use of standard office equipment.
Education & Experience:
High School Diploma or GED
3-5 years client service experience
Certifications and Licenses:
Professional certification may be required in some areas
Why Should You Work for Crane?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
","shortDescription","Client Service Lead - Third Shift Job Category: Client Services Full-Time On-site Location: Lockbourne, OH 43137, USA Job ...","promoted","title","Client Service Lead - Third Shift","experienceLevel","","displayThumbnail","location","locations",[65,66],"id",["B","3539521814"],"displayHeadline","Work at Crane WW","category","Marketing & Communications","jobType","displayPublishedAt","5 days ago","displayUrl","/jobs/3539521814-client-service-lead-third-shift","displaySalary","shortTitle","shortLocation","Multiple locations","searchCompanyPath","/jobs?keyword=Crane+WW","searchLocationPath","/jobs?location=Multiple+locations","searchTitlePath","/jobs?keyword=Client+Service+Lead+-+Third+Shift",{"_67":79,"_69":39,"_70":39,"_71":80,"_73":81,"_75":76,"_77":82},{"_67":68,"_69":39,"_70":39,"_71":72,"_73":74,"_75":76,"_77":78},"formatted","Lockbourne, OH, USA","street1","street2","city","Lockbourne","state","OH","country","USA","postalCode","43137","Buckeye, AZ, USA","Buckeye","AZ","85326",["D",1779966000000],"Crane Worldwide Logistics","Responds to orders, general client inquiries, invoice questions and client complaints.
Records consistent problem areas
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Handles client responses that may require deviation from standard procedures
Provides leadership, coaching and training to a team of client service specialists
Other duties as assigned
Other Skills & Abilities
Quality Focus
Problem Solving
Documentation Skills
Resolving Conflict
Ability to Multi-task
Physical Requirements
Job may require extended sitting or standing, use of standard office equipment.
Education & Experience
High School Diploma or GED
3-5 years client service experience
CERTIFICATIONS AND LICENSES
Professional certification may be required in some areas
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.
Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr
","Responds to orders, general client inquiries, invoice questions and client complaints. Records consistent problem areas Resolves issues wit...",[95],["B","3539624695"],"Work at Crane Worldwide Logistics","4 days ago","/jobs/3539624695-client-service-lead-third-shift","60.000 - 80.000","/jobs?keyword=Crane+Worldwide+Logistics","/jobs?location=Lockbourne%2C+OH%2C+USA",{"_67":68,"_69":39,"_70":39,"_71":72,"_73":74,"_75":76,"_77":78},["D",1779382800000],"Crane Worldwide Logistics LLC","Responds to orders, general client inquiries, invoice questions and client complaints.
Records consistent problem areas
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Handles client responses that may require deviation from standard procedures
Provides leadership, coaching and training to a team of client service specialists
Other duties as assigned

Other Skills & Abilities

Quality Focus
Problem Solving
Documentation Skills
Resolving Conflict
Ability to Multi-task

Physical Requirements

Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

High School Diploma or GED
3-5 years client service experience

CERTIFICATIONS AND LICENSES

Professional certification may be required in some areas

Benefits
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications
Education
Required
High School or better.

#J-18808-Ljbffr
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","Crane Worldwide Logistics - 9130 West 55th Street - Responsibilities: Responds to orders, general client inquiries, invoice questions and client co...",[124],["B","3539218493"],"13 days ago","/jobs/3539218493-client-service-lead-third-shift","La Grange, IL, USA","/jobs?location=La+Grange%2C+IL%2C+USA",{"_67":122,"_69":39,"_70":39,"_71":125,"_73":126,"_75":76,"_77":127},"La Grange","IL","60525",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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