Location : Sacramento
Job Type: Full-Time
Job Number: 202600024
Department: Department of Public Services
Opening Date: 05/22/2026
Closing Date: 6/5/2026 11:59 PM Pacific
Description
Under general supervision plan, organize, direct and coordinate circulation operations; provide training, supervision and leadership to library staff.
Examples of Duties
(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
- Oversee and coordinate all circulation functions in a public-service setting (e.g. materials check out/in, processing holds, delivery, cash handling and preparation of deposits, etc.)
- Provide customer service including reader's advisory, information, reference and referral, and assistance in using technology.
- Assign, prioritize and schedule staff.
- Assist in recruiting, hiring, and training of personnel; resolve personnel issues; review and evaluate the work of front-line staff, shelvers and volunteers.
- Interpret and apply procedures, policies, administrative rules and regulations for library staff and customers.
- Assist internal and external customers in person, over the telephone, or through electronic communication, respond to and resolve customer issues, concerns, and complaints.
- Prepare, maintain, and provide statistics and reports.
- Monitor Shelver budget.
- Work with a variety of systems and equipment (e.g. integrated library system, public access computers, print management system, scheduling software, room reservations software, electronic resources, etc.)
- Monitor equipment and work area; coordinate purchases and/or repairs.
- Attend meetings and participate in committees and team activities.
- May require travel throughout the library service area.
- May require working at various locations during the course of the workday or workweek.
- Perform other related duties as assigned.
Qualifications
Experience: Two (2) years as a Library Services Assistant, Library Technology Assistant or related paraprofessional library position OR two (2) years in a supervisorial capacity in a customer service environment is required.
Education: Associate of Arts Degree OR 60 semester units OR 90 quarter units from an accredited college is required. Bachelor's degree from an accredited college or university is preferred.
Other Requirements: Personal transportation for job-related travel.
Knowledge, Skills, and Abilities
Knowledge of:
- Public library operations, services, and activities.
- Current trends and innovations in public librarianship and information delivery, including emergent technologies.
- Excellent customer service principles and practices.
- English usage, spelling, grammar, and punctuation; basic alphabetical and numeric filing methods; basic mathematical principles.
- Principles and practices of supervision, training, coaching, mentoring, and performance evaluation.
- Office methods, processes and equipment, including computers and assigned software.
Ability to:
- Learn, interpret, explain and apply Sacramento Public Library's policies and procedures.
- Establish and maintain effective working relationships.
- Provide excellent customer service.
- Plan, organize, supervise and manage personnel.
- Collect, compile, and input data needed for timely and accurate reporting.
- Communicate both orally and in writing in a clear and concise manner.
- Learn and use specialized library circulation software.
- Establish priorities and organize work; meet schedules and timelines.
- Act as a representative of Sacramento Public Library.
- Work independently with little direction.
- Operate personal computer and software programs.
- Pay attention to detail and maintain accurate records.
- Work with information in confidence and with discretion.
- Exercise sound judgment and make independent decisions.
- Choose an effective course of action and develop appropriate solutions.
- Understand and carry out oral and written direction.
- Learn and utilize information-finding tools and technologies.
Working Conditions
Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position will primarily be an indoor office environment.
Physical/Mental Abilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:
- Lift, carry, push and/or pull items up to a maximum of 50 pounds with a strength factor of heavy work.
- Hear and speak to exchange information in person and on the telephone.
- See to read a variety of materials.
- Possess dexterity of hands and fingers to operate equipment.
- Stand and walk.
- Bend at the waist, kneel or crouch.
- Sit or stand for extended periods of time.
- Climb a step stool/ladder and reach above shoulders
Hazards: Sitting and viewing a computer monitor for extended periods of time; contact with abusive or dissatisfied individuals is possible.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.
To learn more details, visit our benefits page.
01
The information provided in your application must support your selected answers to the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
- Yes, I understand and agree
- No, I do not agree
02
Are you currently employed by the Sacramento Public Library?
- Yes
- No
03
Which statement below best describes your highest level of education from an accredited college or university?
- Associate degree
- Bachelor's degree
- Master's degree
- Doctorate degree
- None
04
Please list your degree(s) and major(s) of study. Please attach your diploma or transcript.
05
Which of the following statement below best describes your relevant professional experience as a Library Services Assistant, Library Technology Assistant or related paraprofessional library position?
- I have at least 1 year of experience
- I have at least 2 years of experience
- None of the above statements apply
06
How many years of relevant supervisory experience do you have in a professional setting in a customer service environment?
- I have at least 1 year of supervisory experience
- I have at least 2 years of supervisory experience
- None of the above statements apply
07
If you indicated having supervisory experience in the previous question, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
08
Are you able to lift, carry, push and/or pull items up to a maximum of 50 pounds with a strength factor of heavy work?
- Yes
- No
09
Do you have personal transportation for job-related travel?
- Yes
- No
10
Describe a time you were responsible for overseeing a function or workflow without directly supervising staff. How did you provide leadership, ensure accountability, and maintain a productive environment?
11
Describe a time you had to handle a challenging customer situation while also upholding a policy or procedure. How did you balance customer service with consistency and fairness?
12
Give an example of a time you managed multiple responsibilities in a fast-paced environment while maintaining accuracy. What strategies or tools did you use, and what was the result?
Required Question