Circulation Supervisor

Responsibilities

Oversee and coordinate all circulation functions in a public-service setting (e.g. materials check out/in, processing holds, delivery, cash handling and preparation of deposits, etc.)

Provide customer service including reader’s advisory, information, reference and referral, and assistance in using technology.

Assign, prioritize and schedule staff.

Assist in recruiting, hiring, and training of personnel; resolve personnel issues; review and evaluate the work of front–line staff, shelvers and volunteers.

Interpret and apply procedures, policies, administrative rules and regulations for library staff and customers.

Assist internal and external customers in person, over the telephone, or through electronic communication, respond to and resolve customer issues, concerns, and complaints.

Prepare, maintain, and provide statistics and reports.

Monitor Shelver budget.

Work with a variety of systems and equipment (e.g. integrated library system, public access computers, print management system, scheduling software, room reservations software, electronic resources, etc.)

Monitor equipment and work area; coordinate purchases and/or repairs.

Attend meetings and participate in committees and team activities.

May require travel throughout the library service area.

May require working at various locations during the course of the workday or workweek.

Perform other related duties as assigned.

Experience
Two (2) years as a Library Services Assistant, Library Technology Assistant or related paraprofessional library position OR two (2) years in a supervisorial capacity in a customer service environment is required.

Education
Associate of Arts Degree OR 60 semester units OR 90 quarter units from an accredited college is required. Bachelor’s degree from an accredited college or university is preferred.

Other Requirements
Personal transportation for job-related travel.

Knowledge, Skills, and Abilities
Knowledge of

Public library operations, services, and activities.

Current trends and innovations in public librarianship and information delivery, including emergent technologies.

Excellent customer service principles and practices.

English usage, spelling, grammar, and punctuation; basic alphabetical and numeric filing methods; basic mathematical principles.

Principles and practices of supervision, training, coaching, mentoring, and performance evaluation.

Office methods, processes and equipment, including computers and assigned software.

Ability to

Learn, interpret, explain and apply Sacramento Public Library’s policies and procedures.

Establish and maintain effective working relationships.

Provide excellent customer service.

Plan, organize, supervise and manage personnel.

Collect, compile, and input data needed for timely and accurate reporting.

Communicate both orally and in writing in a clear and concise manner.

Learn and use specialized library circulation software.

Establish priorities and organize work; meet schedules and timelines.

Act as a representative of Sacramento Public Library.

Work independently with little direction.

Operate personal computer and software programs.

Pay attention to detail and maintain accurate records.

Work with information in confidence and with discretion.

Exercise sound judgment and make independent decisions.

Choose an effective course of action and develop appropriate solutions.

Understand and carry out oral and written direction.

Learn and utilize information-finding tools and technologies.

Working Conditions
Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position will primarily be an indoor office environment.

Physical/Mental Abilities

Lift, carry, push and/or pull items up to a maximum of 50 pounds with a strength factor of heavy work.

Hear and speak to exchange information in person and on the telephone.

See to read a variety of materials.

Possess dexterity of hands and fingers to operate equipment.

Stand and walk.

Bend at the waist, kneel or crouch.

Sit or stand for extended periods of time.

Climb a step stool/ladder and reach above shoulders

Hazards
Sitting and viewing a computer monitor for extended periods of time; contact with abusive or dissatisfied individuals is possible.

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