Account Director

POSITION SUMMARY:

The Account Director leads and grows strategic client relationships within Miller Zell's Banking & Financial Services vertical. This role serves as the advisor to senior client stakeholders, shaping programs that enhance customer experience, improve branch performance, and drive measurable business outcomes.

The Account Director owns client strategy, account growth, and client retention by partnering closely with internal program leaders responsible for execution. This is a consultative, commercially-driven role focused on building long-term partnerships and solving client business challenges and pain points-not managing day-to-day delivery.

This role is expected to proactively challenge client thinking, bring new ideas forward, and reinforce Miller Zell's position as a thought leader-not simply respond to stated needs.

How the Role Works
The Account Director owns the client relationship, strategy, and growth
A Sr. Project Manager and/or Senior Project Manager owns execution and delivery
Success depends on a strong partnership across these roles and the ability to align internal teams around a clear client vision.

ESSENTIAL JOB FUNCTIONS:

Client Leadership & Strategic Advisory Build and maintain relationships with senior client stakeholders across marketing, retail banking, brand, real estate, and operations
Navigate complex client organizations, building relationships across multiple levels and functional silos
Develop a deep understanding of each client's business, priorities, and competitive landscape
Serve as a trusted advisor on branch experience, brand execution, and customer engagement
Offer a clear, informed point of view to clients-representing both the client's interests and Miller Zell's expertise
Reinforce Miller Zell's position as a strategic partner and thought leader through proactive ideas and perspective
Account Growth & Commercial Ownership Own revenue growth, margin performance, and overall account health
Identify and develop new opportunities across programs, services, and initiatives
Lead proposal development, scope definition, and contract negotiations
Build multi-year roadmaps that align Miller Zell capabilities to client objectives
Ensure Miller Zell is positioned as a strategic partner, not a transactional vendor
Design & Experience Leadership Bring comfort and fluency in design, branded environments, and customer experience strategy
Critically evaluate creative and design output, providing clear, constructive feedback on behalf of the client
Ensure solutions align with brand standards, customer behavior, and operational realities
Collaborate with creative and strategy teams to elevate the quality and effectiveness of all deliverables
Financial & Analytical Rigor Evaluate opportunities through a financial lens, including ROI, scalability, and profitability
Partner with internal teams to develop business cases, success metrics, and performance reporting
Translate data and insights into clear recommendations that drive client decisions
Leverage advanced Excel and PowerPoint skills to analyze, structure, and present complex information clearly
Internal Leadership & Collaboration Partner closely with Senior Project Managers to ensure successful execution
Build strong relationships across shared services, including: Creative
Engineering
Production & Print
Logistics & Installation
IT and Marketing

Align internal teams around client priorities and ensure clarity, speed, and accountability
POSITION REQUIREMENTS/QUALIFICATIONS: 8-12+ years in account management, consulting, or client leadership (marketing/creative agency or similar environment preferred)
Proven ability to grow complex client relationships
Strong business and financial acumen-comfortable with budgets, ROI, and tradeoffs
Experience navigating large, complex organizations and influencing diverse stakeholders
Comfort with design, branding, and customer experience environments
Ability to provide clear, confident feedback on creative and design output
Advanced proficiency in Excel and PowerPoint
Ability to influence without authority and lead through collaboration
Excellent communication skills, including executive-level presentation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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