Account Director

Account Director

The Account Director leads and grows strategic client relationships within Miller Zell's Banking & Financial Services vertical. This role serves as the advisor to senior client stakeholders, shaping programs that enhance customer experience, improve branch performance, and drive measurable business outcomes.
The Account Director owns client strategy, account growth, and client retention by partnering closely with internal program leaders responsible for execution. This is a consultative, commercially-driven role focused on building long-term partnerships and solving client business challenges and pain pointsnot managing day-to-day delivery.
This role is expected to proactively challenge client thinking, bring new ideas forward, and reinforce Miller Zell's position as a thought leadernot simply respond to stated needs.
Success depends on a strong partnership across these roles and the ability to align internal teams around a clear client vision.
Essential job functions include:
Client Leadership & Strategic Advisory
Account Growth & Commercial Ownership
Design & Experience Leadership
Financial & Analytical Rigor
Internal Leadership & Collaboration
Position requirements/qualifications include:
812+ years in account management, consulting, or client leadership (marketing/creative agency or similar environment preferred)
Proven ability to grow complex client relationships
Strong business and financial acumencomfortable with budgets, ROI, and tradeoffs
Experience navigating large, complex organizations and influencing diverse stakeholders
Comfort with design, branding, and customer experience environments
Ability to provide clear, confident feedback on creative and design output
Advanced proficiency in Excel and PowerPoint
Ability to influence without authority and lead through collaboration
Excellent communication skills, including executive-level presentation
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.