Account Manager (Customer Operations) - Print Company!

Account Manager (Customer Operations) - Print Company! (JN -052026-422543) Minneapolis, Minnesota
Salary: USD60000 - USD80000 per year

Company Overview
A well-established, employee-focused print manufacturing organization in the Midwest is seeking an Account Manager (Customer Operations) to join their team. With over a century of experience, the company specializes in producing high-quality branded materials for consumer-facing products and works with a wide range of national clients.

Position: Account Manager (Customer Operations)
Job Summary:

Must have print industry experience to be considered. We are looking for a detail-oriented and service-driven professional to support customer relationships and oversee projects from concept through completion. In this role, you will act as a key liaison between clients, sales, and internal production teams, ensuring a seamless experience and high-quality deliverables.

Key Responsibilities:

Serve as the primary point of contact for external customers and internal teams, providing communication, coordination, and support throughout the project lifecycle

Partner with client stakeholders including marketing, creative, and operations teams, as well as third-party partners

Assist in developing product specifications, coordinating samples, and supporting testing or trial runs

Manage projects from initiation through production and delivery, ensuring timelines, quality standards, and client expectations are met

Maintain accurate documentation and track project details within internal systems

Collaborate cross-functionally with production, sales, and operations teams to ensure smooth execution

Conduct post-project reviews to identify improvements and share insights with internal teams

Qualifications:

Bachelor’s degree preferred, or equivalent experience

3–5 years of experience in customer service, account management, or project coordination within a print manufacturing environment

Strong customer-focused mindset with the ability to manage multiple projects and deadlines

Excellent organizational skills and attention to detail

Strong communication and interpersonal skills, with the ability to collaborate across teams

Proficiency in Microsoft Office (Excel, Word, Outlook)

Ability to think proactively, solve problems, and make informed decisions

Pay: $65,000–$80,000 (depending on experience)

Schedule: Monday–Friday, standard business hours

Location: Fully onsite in the Minneapolis area

Type: Direct Hire

Comprehensive medical, dental, and vision coverage

Paid time off and holidays

Disability and life insurance

Retirement savings options

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