Office Lead - Phoenix (Shea & Tatum)

Office Lead

At Ironwood, care is personaland so is our team culture. Our Phoenix location is looking for an experienced Office Lead who value consistency, show up for their patients and coworkers, and are ready to build something long-term with a workplace where teamwork is the standard. Are you passionate about patient care and ready to make a difference in the lives of those battling cancer? Ironwood Cancer & Research Centers is for you!
Position Summary:
Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed.
Essential Duties
Provide cross-coverage and support for Medical Assistant, Surgery Scheduling, and Front Office in our Women's Center Office functions.
Coordinate daily clinical support, balance office and schedules, and ensure efficient task distribution
Support workflow optimization, referral relationships, and quality improvement initiatives
Train staff, conduct competency assessments, and perform audits
Manage team communications (inboxes, voicemails, portal messages, RX line)
Serve as first point of contact for patient and staff concerns while promoting a positive team culture
Travel between offices as needed and perform additional duties as assigned
Knowledge, Skills & Qualifications
Strong computer, typing, and EMR skills; ability to work safely in a fast-paced environment
Prior medical assisting experience REQUIRED , including vital signs and physician-directed tasks
Excellent organizational, communication, and customer service skills
Knowledge of HIPAA regulations; familiarity with diagnostic testing and radiation procedures preferred
Experience with chemotherapy drugs/supplies and bilingual skills are a plus
Reliable, flexible, self-motivated, with a stable work history
Education and Experience:
Minimum of 3 years' experience in Medical Assisting and Front Office roles required.
Graduation from an accredited medical assisting program.
Experience in Medical Oncology preferred.
Certificates, Licenses, and Registrations:
National MA Certification required or must be obtained within 90 days of hire.
Valid driver's license required.
We offer a competitive salary and a comprehensive benefit package including health/dental/vision insurance, life insurance, PTO, 401K, and more. We offer a caring work environment and are an E.O.E.
Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time."