Talent Director

Talent Director
Chick-fil-A Suwanee Road

Objective
The Talent Director will develop and sustain a comprehensive program of staffing that maintains appropriate levels of top-performing talent who exist in, and operate commensurate with, a culture reflective of our vision, values, and business objectives.

What the Talent Director Will Know

The Purpose and Shared Vision of Chick-fil-A

The mission, vision, and core values of Chick-fil-A Suwanee Road

The Critical Success Factors and the role of Talent in the overall organization

The currently prioritized business objectives and the role of Talent in those pursuits

A working knowledge of CEM, including drill-down levels of scoring

Current status of the company’s workforce readiness in every aspect, along with relevant and significant trend lines

Basic knowledge of relevant HR principles and legal concerns related to attracting, hiring, training, maintaining, and disciplinary actions for a healthy, quality workforce

Functional knowledge of Apps and platforms necessary to the position

Basic knowledge of daily operations

Working knowledge of Microsoft Word and Excel

Winning Hearts Every Day

strategy

The team!

What the Talent Director Will Do

Strategize and implement a constant pipeline of quality talent

Recruitment

Hiring

Orientation

Assessments

Advancement

All necessary record-keeping

Maintain a systematic program of effective Team Member engagement

Work with Shift Leaders to ensure effective implementation of training, tracking, and accountability

Assertively build and maintain a culture reflective of CFA Suwanee’s mission, vision, and core values

Oversee and execute team member disciplinary actions, maintaining fairness, integrity, and legal/ethical standards

Manage the administration of team member benefits

Maintain team member profiles

Provide timely reports as required

Provide for uniforms and all other materials associated with basic team member needs

Ensure achievement of KPIs, including staffing level, retention rate, performance targets, labor costs, and team member satisfaction

What the Talent Director Will Be

A contributing member of a High-Performance Director team

Sound and capable advisor to the operator and senior leadership

Resident HR/Talent expert

Owner of the Talent Department and all of its explicit or implicit considerations

Ready Chick-fil-A Suwanee Team Member for operational needs

An approachable coach and advocate for the entire team

Minimum Qualifications

One year of Chick-fil-A leadership experience or equivalent

Demonstrated ability to work well with teams and leaders

Effective Communication Skills

Self-starter able to work independently

Proficiency with MS Office, email, and basic web browser functionality

Ability to maintain multiple projects and tasks simultaneously

Capable of managing both digital and physical file organization

Preferred Qualifications

Bachelor’s Degree in HR, Business, or similar field, or equivalent professional experience

Three or more years of Chick-fil-A leadership, including operations (or equivalent)

Applied knowledge of Team Member training

Proficiency with Trello, Monday, or other project management app(s)

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