Sales Coordinator

O'Fallon Casting is seeking a detail-oriented and customer-focused Sales Coordinator to support our aerospace and defense investment casting operations. This role is responsible for coordinating customer orders, quotations, product introductions, portal management, and customer communication while working closely with sales, quality, engineering, planning, and shipping teams. This position is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys problem-solving, and can manage multiple priorities with accuracy and professionalism.

Key Responsibilities
Customer Order & Account Coordination

Receive, review, and process customer purchase orders for accuracy and compliance with quotations and agreements

Identify discrepancies in customer purchase orders and coordinate corrections with customers and internal sales staff

Create and maintain customer part numbers, contacts, and quality information within ERP systems

Process order acknowledgments and maintain customer portal updates

Monitor customer portals for new orders, schedule changes, and updated requirements

Assist customers with open order reports, shipment status updates, and general account support

Participate in customer status meetings and weekly review calls

Production & Shipment Coordination

Track high-priority customer orders and work-in-process (WIP) items to help prevent delays

Coordinate with production planning, quality, shipping, and sales teams to resolve issues affecting delivery

Support customer portal shipment activities including ASN processing and barcode generation

Match raw material certifications and customer documentation to shipment records as required

Process non-deliverable line-item invoicing and maintain supporting records

Administrative & Systems Support

Maintain accurate records within ERP and business systems

Upload customer and quality documentation into internal databases

Utilize Microsoft Office, customer portals, and business systems to manage daily activities

Assist with customer tours, presentations, and marketing-related support activities as needed

Qualifications
Required

High school diploma or equivalent

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Strong computer proficiency and ability to learn ERP and customer portal systems

Ability to manage multiple priorities in a fast-paced environment

Strong analytical and problem-solving abilities

Team-oriented attitude and customer-focused mindset

Preferred

1–3 years of experience in manufacturing, aerospace, customer service, sales support, or order management

Experience working with ERP systems, customer portals, or technical documentation

Familiarity with manufacturing processes, engineering drawings, or production environments

Experience with Microsoft Excel, Outlook, Word, and PowerPoint

Physical Requirements

Ability to work in both office and manufacturing environments

Ability to move throughout production areas and participate in facility tours as needed

Benefits

Medical, Dental, and Vision

401K Matching

PTO Time and Paid Holidays

Tuition Reimbursement

HSA Support from Company

Life Insurance

Short and Long-Term Disability

Employee Assistance Program

Career growth opportunities

Company invested training

Employee engagement events throughout the year

Referral Bonus

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