Director, Brand - CHANEL

About: Bloomingdale’s makes fashion personal and fun, aspirational yet
approachable. Our mission is to guide and inspire our customers to make style a
source of creative energy in their lives. We will always strive to make
Bloomingdale’s like no other store in the world. Everyone plays a critical role
to bring our mission to life. Regardless of position, we believe all colleagues
have a voice and access to share their thoughts with every level of leadership.
Our colleagues are passionate, driven, entrepreneurial and collaborative. We
welcome and embrace diversity of background, thought and opinion while having a
lot of fun along the way.

Job Overview:

The CHANEL Brand Director is a transformative leader, who serves as the key
strategic partner to the General Manager on all facets of the total CHANEL
Business: RTW, ACC & Shoes. This individual is directly and indirectly
responsible for the cultivation of the CHANEL business and brand including
talent development, the customer experience, relationship selling, and product
presentation.

The Director of CHANEL leads a high performing team of luxury sellers and
leaders who excel at creating exceptional client experiences. Brand Image is
paramount, as is strong Full Price Sell Through. The Director of CHANEL
demonstrates the high-level capability and broad scale capacity to devise
collaborative long-term strategic plans and execute those plans urgently and
thoughtfully. The CHANEL Director will leverage and influence central partners,
trade area leaders and store-line leadership team to support the development and
execution of these plans, in addition to working closely with all CHANEL
partners.

The Director is also responsible for curating the buy to Bloomingdale’s client
base and ensuring Full Price Sell Through targets are achieved.

The Director also works collaboratively with the Visual Merchandising team
ensuring all standards are maintained and that the brand image is protected. The
Director leads all Message Mode and selling ceremony training.

Essential Functions:

* Deliver performance metrics to plan in store: Sales, Net Promoter Score,
Loyalist, Client Sales.
* Effectively partner with Operations leadership to manage store-controlled
elements of profit and loss, including store payroll and non-payroll expense
and shortage
* Analyze data and ground intelligence to Identify and capitalize on key
business opportunities.
* Cultivate a customer centric team culture; be a vocal advocate for needed
improvements to support the in-store customer experience
* Actively model outstanding customer care; participate in and lead the
execution of top customer strategies.
* Execute CHANEL strategies with appropriate advocacy and localization for the
store customer
* Develop collaborative and results-producing relationships with store, trade
area, and central business partners
* Set clear expectations for leadership behavior and accountability for
results; empower others to make decisions
* Lead by example as an active coach, providing ongoing feedback and guidance.
Develop a strong bench of managers for future leadership positions
* Effectively communicate priorities and business-driving information to ensure
leadership is aligned and equipped to maximize opportunities
* Require and champion use of selling technology to support a seamless customer
experience; ensure the team optimizes the use of tool and processes
* Drive store associate engagement by building teams committed to a diverse and
inclusive environment, supporting a culture of learning and development, and
providing consistent and feedback that drives employee engagement and
retention
* Partner with the General Manager and Marketing leadership to engage and
develop our Top-Of-The-List and Luxe clients, as a key business-driving
opportunity

Qualifications and Competencies:

* We encourage candidates with either a bachelor’s degree or equivalent work
experience in a related field to apply.
5+ years direct experience
Excellent written and verbal communication skills. Ability to read, write

and interpret instructional documents such as reports and procedure manuals.
* Must have above average mathematical skills, including the ability to compute
rates, ratios, and percentages, and the ability to work with mathematical
concepts such as probability and statistical inference.
* Strong critical thinker with a strategic mindset. Proven ability to put in
place multifaceted retail strategies that support and drive business
outcomes.
* Strong leadership profile, business acumen and customer service orientation.
A proven influencer with experience leading in a dynamic, fast paced Luxury
store retail environment.
* Ability to work a flexible schedule based on department and company needs.
Regular, dependable attendance and punctuality.

Physical Requirements:

* This position involves regular walking, standing, hearing, and talking. May
occasionally involve stooping, kneeling, or crouching. Involves close vision,
color vision, depth perception, and focus adjustment.
* Frequent use of computers and other technology, necessary to perform job
functions, including handheld equipment, cash register and ability to process
register transactions