Sales Specialist – Institute for Computational and Data Sciences

Application Instructions
Current Penn State employee: login to Workday to complete internal application. Current Penn State student: login to Workday to complete student application. Other applicants: apply externally. Approval of remote and hybrid work is not guaranteed.

Position Specifications
The Institute for Computational and Data Sciences (ICDS) at Penn State seeks a Sales Specialist (Intermediate Professional) to join the Technical Support and Sales team. The position reports to the Assistant Director of Innovation and Outreach.

Responsibilities

Serve as primary point of contact for ICDS sales activities, including new sales, renewals, and storage services.

Respond to complex client inquiries across faculty, researchers, administrators, and staff.

Assess client needs and recommend appropriate ICDS services and solutions.

Prepare and deliver sales proposals and service recommendations.

Maintain client relationships and support long‑term service engagement.

Lead client relationship management activities, including reporting and record maintenance.

Act as point of contact for all ICDS sales fulfillment activities.

Coordinate with financial, administrative, and technical teams to ensure timely fulfillment.

Facilitate new client onboarding, including account setup, access management, and documentation.

Lead READ seed credit processes, including Tier 1 requests and support for Tier 2 and 3 requests.

Manage fulfillment activities for ICDS seed programs.

Serve as point of contact for client business support tickets.

Resolve level 1 technical support issues; coordinate escalations as needed.

Identify process improvement opportunities to enhance client experience.

Support external engagement with industry partners and sponsors.

Represent ICDS at Penn State events and outreach activities.

Maintain current knowledge of ICDS services and computing resources.

Required Experience and Skills

Experience in professional sales, client services, or account management across varied audiences, including students, faculty, and administrators.

Experience serving as a primary client liaison.

Demonstrated ability to manage multiple priorities independently.

Ability to work with complex computing and storage services.

Demonstrated Skill Sets

Strong client relationship management.

Effective communication with both technical and non‑technical audiences.

Working knowledge of high‑performance computing or similar environments.

Ability to assess client needs and recommend appropriate solutions.

Cross‑functional coordination.

First‑level problem resolution.

Strong attention to detail.

Process improvement capability.

Multilingual capabilities are a big plus.

Work Arrangement
This position requires on‑site work and is not supportive of remote work.

Application Materials
Applications should include a current curriculum vitae (CV) or a resume, and a cover letter expressing the candidate's interest in the role to receive full consideration.

Minimum Education, Work Experience & Required Certifications
Bachelor's degree and 1+ years of relevant experience; or an equivalent combination of education and experience. No required certifications.

Background Checks/Clearances
Employment will require successful completion of background check(s) in accordance with University policies.

Salary & Benefits
Salary range: $51,000.00 – $74,000.00.

Penn State provides a competitive benefits package for full‑time employees, including medical, dental, and vision coverage, retirement plans, paid time off, and a generous 75% tuition discount for employees, spouses, and children.

EEO Is the Law
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use the online application process due to an impairment or disability, please contact 814‑865‑1473.

Commitment to Equity, Respect, and Belonging
Penn State is committed to creating an inclusive environment and supporting equity initiatives and inclusive policies for all members of the community.

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