Sales Specialist - Institute for Computational and Data Sciences

Position Details
The Institute for Computational and Data Sciences (ICDS) at Penn State is seeking a Sales Specialist (Sales Specialist - Intermediate Professional) to join our Technical Support and Sales team.

ICDS works with researchers from more than 70 academic departments, facilitating new collaborations, funding new areas of research, and providing a robust supercomputer called Roar. As a member of ICDS, you will contribute to this goal.

The position will report to the Assistant Director of Innovation and Outreach.

Responsibilities

Serve as primary point of contact for ICDS sales activities, including new sales, renewals, and storage services.

Respond to complex client inquiries across faculty, researchers, administrators, and staff.

Assess client needs and recommend appropriate ICDS services and solutions.

Prepare and deliver sales proposals and service recommendations.

Maintain client relationships and support long‑term service engagement.

Lead client relationship management activities, including reporting and record maintenance.

Act as point of contact for all ICDS sales fulfillment activities.

Coordinate with financial, administrative, and technical teams to ensure timely fulfillment.

Facilitate new client onboarding, including account setup, access management, and documentation.

Lead READ seed credit processes, including Tier 1 requests and support for Tier 2 and 3 requests.

Manage fulfillment activities for ICDS seed programs.

Serve as point of contact for client business support tickets.

Resolve level 1 technical support issues; coordinate escalations as needed.

Identify process improvement opportunities to enhance client experience.

Support external engagement with industry partners and sponsors.

Represent ICDS at Penn State events and outreach activities.

Maintain current knowledge of ICDS services and computing resources.

Required Experience and Skills

Experience in professional sales, client services, or account management across varied audiences, including students, faculty, and administrators.

Experience serving as a primary client liaison.

Demonstrated ability to manage multiple priorities independently.

Ability to work with complex computing and storage services.

Demonstrated Skill Sets

Strong client relationship management.

Effective communication with both technical and non‑technical audiences.

Working knowledge of high‑performance computing or similar environments.

Ability to assess client needs and recommend appropriate solutions.

Cross‑functional coordination.

First‑level problem resolution.

Strong attention to detail.

Process improvement capability.

Multilingual capabilities are a big plus, as they help strengthen client support and expand accessibility.

Work Arrangement
This position requires on‑site work and does not support remote work.

Minimum Education, Work Experience & Required Certifications
Bachelor's degree or equivalent combination of education and experience. Required certifications: None.

Background Checks/Clearances
Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits
Salary range: $51,000 – $74,000.

Penn State provides a competitive benefits package for full‑time employees, including comprehensive medical, dental, and vision coverage, retirement plans, paid time off (holidays, vacation, sick time), and a 75% tuition discount available to employees, spouses, and children.

EEO Statement
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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