Senior Field Service Representative

Responsibilities

Pre-site, startup, repair, preventive maintenance, and field modification of equipment

Problem solving with customers, electricians, sales partners, technical support, District Service teams

Completion of field service reports, expense reports, preventive maintenance, and startup data sheets

Working with your Manager and/or Regional Service Director to resolve complex escalated issues

Continuous learning and training on various products both in the field and in the classroom

On some days, you may even

Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air

Assist senior technicians and support Project Management on larger system start‑ups

Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects

Act on behalf of the District Service Manager to resolve operational issues as required

Compensation
For this U.S. based position, the expected compensation range is $86,400 - $129,600 per year, which includes base pay and short‑term incentive.

Benefits
Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

Qualifications

An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines

The ability to read blueprints/schematics

Thorough understanding of principles of AC and DC power and various AC and DC supply circuit components

2+ years of field service repair and customer service with UPS (Uninterruptible power supply systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical or electronics related equipment)

2+ years in Field Services or equivalent industry experience

Must possess good safety practices and adhere to the company’s safety procedures/policies (lock‑out/tag‑out, comply with all safety programs and complete safety‑related trainings on time)

Identify hazards present in the work area and report all safety matters, incidents, near misses to management or safety representative

NFPA‑70E or OSHA experience preferred

Safe driving and vehicle operations skills

Skilled at utilizing test and diagnostic equipment

Experience reading and interpreting schematics, drawings, and operation manuals

The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions

Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds

Work outside in a variety of environmental extremes such as heat, cold, rain, and dust

Remain in a standing position for extended periods, including working in small confined spaces

English proficiency required to communicate with customers and team members

Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel, and the ability to navigate and utilize company digital tools and resources

What we have for you
Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Job Posting Transparency
If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Equal Opportunity Employer
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and “inclusion” is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

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