Field Service Representative

Responsibilities Pre-site, startup, repair, preventive maintenance, and field modification of equipment.
Problem solving with customers, electricians, sales partners, technical support, and District Service teams.
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets.
Work with your Manager and/or Regional Service Director to resolve complex escalated issues.
Continuous learning and training on various products in the field and in the classroom.
Travel throughout the region for local customer support or countrywide travel, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system start-ups.
Work alongside larger teams of Field Service Representatives and collaborate with Project Managers on higher complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Qualifications An Associate's degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
Ability to read blueprints/schematics.
Thorough understanding of principles of AC and DC power, and related supply circuit components.
2+ years of field service repair and customer service experience with UPS, power distribution and switchgear, ATS, PDU, or related electrical/electro-mechanical equipment.
2+ years in Field Services or equivalent industry experience.
Adherence to safety practices and company safety procedures; ability to identify hazards and report safety matters.
NFPA-70E or OSHA experience is preferred.
Safe driving and vehicle operation skills.
Proficiency with test and diagnostic equipment and the ability to read and interpret schematics, drawings, and operation manuals.
Ability to write service reports and other documentation, and to present information to customers.
Physical ability to perform tasks requiring bending, stooping, lifting (up to 40 pounds), and working in various environments and confined spaces.
English proficiency for communication with customers and team members.
Basic computer skills and proficiency with Microsoft Office (Outlook, Teams, Word, Excel) and company digital tools.
Schneider Electric as an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.

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