Sales Operations Coordinator

Job Description:
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce’s loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers. If you want to join a dynamic team please apply. Cartera Commerce is based in Lexington, Massachusetts.

Job Summary:
The Sales Operations Coordinator supports the Merchant Services Team by monitoring and maximizing content across client shopping programs. S/he will support the implementation and integrity of merchant offers and promotional assets in order to provide the best customer experience. The Sales Operations Coordinator drives revenue opportunities for Cartera’s merchant partners by validating and managing advertising placements across the Cartera network of shopping programs. S/he is cross‑trained in all Merchant operations to support overall business needs at any time.

Key Responsibilities:

Partner with Sales and Marketing to build campaigns, analyze and report on campaign performance

Collaborate with Sales and Merchant Operations teams to maximize sell-through velocity and ensure offer accuracy across the Cartera network

Assist Account Managers with the purchase and execution of advertising placements

Support all inventory and campaign management using Salesforce

Conduct sales forecasting and reporting

Manage merchant research process in conjunction with test transaction, customer care and back-office operations teams.

Add merchant specific offers into the content management tool

Work in a support role on special projects, new merchant/client launches and promotions

Work with the merchants and Account Owners to ensure completion of accurate merchant content information online

Support the Merchant Services and Account Management teams to ensure that member rewards rates and merchant placements are accurate

Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools

Interact with merchant partners to provide account management support

Communicate successes, opportunities and solutions to Account Owners to drive results

Qualifications:

Strong organizational skills

Excellent communication skills, both written and verbal

Attention to detail & accuracy, adheres to deadline

Strong analytical and quantitative skills

Creative and innovative problem‑solving skills - dissect and determine root causes of problems and propose solutions

Professional, bright, and customer‑focused

Sense of humor and a great attitude

Minimum Requirements:

Minimum Bachelor's degree (B.A. or B.S.) from a four‑year college or university

0-3 years relevant work or internship experience in online marketing/retail/e-commerce

USD $47,142.00 - $79,920.00 annually

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

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