Carelon Account Executive III

Carelon Account Executive III

The Carelon Account Executive III will serve as the primary client lead supporting Nevada’s 988 Crisis Call Response system, overseeing a complex, statewide behavioral health program that operates 24/7/365. This role partners closely with the state and community stakeholders to ensure seamless delivery of critical crisis services, including crisis call centers, mobile crisis dispatch, stabilization resources, and follow‑up care.
Responsibilities

Responsible for achieving client retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.
Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals.
Identify and execute cross‑sell / upsell opportunities to achieve gross margin, P&L and EBITDA targets.
Understand and leverage data on account performance and provide input on the regional growth strategy each year.
Takes a lead role in client meetings, upsells and RFPs / Rebids.
Serves as a key client contact for independent resolution and innovation for client executive teams.
Coaches Account Managers as needed.
Lead and influence communications with C-suite leadership on company value proposition and alignment to client strategy.
Manage client expectations and negotiate mutually beneficial contract terms and deliverables with client team.
Champions change initiatives and tailors style to meet client expectations.
Minimum Requirements

BA/BS degree and a minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role; or an equivalent combination of education and experience.
Must reside in Nevada and serve as the primary point of contact for the state Department in support of a direct state contract.
Travel approximately 20% of the time.
Preferred Skills, Capabilities, and Experiences

MBA or related master’s degree preferred.
Strong understanding of Nevada’s crisis system and its state-level operations.
Proven experience overseeing and navigating complex, multi‑faceted programs.
Proficiency in data analysis, reporting, and performance monitoring.
Ability to effectively manage and coordinate across multiple entities, including call centers and external partners.
Experience collaborating with cross‑functional teams and stakeholders.
Behavioral Health (BH) experience strongly preferred.
Demonstrated success in managing high‑volume, fast‑paced, and complex environments.
Experience leading or supporting end‑to‑end RFP processes and rebids.
Other Details

Location: Hybrid – in‑office 3 days per week with flexibility for virtual work. Salary range: $135,240 to $202,860.
Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

#J-18808-Ljbffr