Account Manager

Summary of Essential Job Functions/Responsibilities

Order Processing:

Ensure timely and accurate processing of orders according to customer requirements

Client Relationships:

Build and maintain strong, long-term relationships with clients.

Trusted Advisor:

Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors

Contract Negotiation:

Negotiate contracts and close agreements to maximize profitability

Business Development:

Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas

Sales Collaboration:

Work with the sales team to identify and grow opportunities within the territory

Market Knowledge:

Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers

Product Knowledge:

Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential

Inventory Coordination:

Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions

Reporting:

Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders

Policy Adherence:

Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed

Vendor Coordination:

Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims

Quality Control:

Provide data and insights to improve quality control

Additional Duties:

Perform other related duties as assigned

Qualifications

Education:

Bachelor’s degree in Marketing, Business Administration, Sales, or a related field, or an Associate’s degree with equivalent relevant work experience

Experience:

Previous experience in sales, management, account management, or a relevant field

Skills:

Problem-Solving:

Strong analytical skills to interpret sales performance and market trends

Results-Driven:

High performance standards with the ability to motivate and lead the sales team

Communication:

Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities

Customer Service:

Customer service-oriented with the ability to manage multiple accounts effectively

Computer Skills:

Basic proficiency with Microsoft Office Suite

Multi-Tasking:

Ability to handle multiple customer accounts and tasks simultaneously

Reliability:

Demonstrated reliable work history

Attention to Detail:

Must be detail-oriented with a strong focus on precision and quality in all tasks Bilingual in Spanish and English preferred

#J-18808-Ljbffr