Communication Specialist I - Ambulance Dispatch - FT

Employment Information

Employment Status: Full time
Shift: Variable Hours (United States of America)
Facility: 2301 Brambleton Ave SW - Roanoke
Requisition Number: R159587
Position: Communication Specialist I - Ambulance Dispatch (FT)
Rate: Starts at $20.10 per hour with credit for EMS experience.
Sign‑on Bonus: $7,500.00 for external candidates who meet eligibility requirements.
How You’ll Help Transform Healthcare

The Communication Specialist I works in the call center for Carilion Clinic Patient Transport (CCPT) department. The Communications Specialist is a central link in the safe transfer and transport of patients throughout the region and is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies with Carilion Clinic. EMS Heroes
Responsibilities

Receives emergency and non‑emergency transport requests, screens and prioritizes emergency calls.
Escalates flight requests for immediate assistance.
Matches available resources to patients based on clinical condition and CCPT clinical protocols.
Determines the level of care required and the mode of transport needed based on CCPT scope of practice for basic life support, advanced life support, and critical care.
Anticipates projected patient needs during transport and uses this information in decision‑making as an advocate for quality and patient safety.
Enters patient information into the dispatch software system.
Manages the daily call schedule to ensure efficient use of resources, operates the radio console, activates and manages the emergency response plan, and solves problems in real time to ensure consistent delivery of service excellence.
Schedules trips and dispatches ground ambulances, identifies the closest and most appropriate resource, time‑stamps units, monitors ambulance response times, and intervenes with clinical teams when needed.
Provides updates on arrival time to the requestor when the unit is more than 10 minutes early or late for a scheduled pick‑up.
Qualifications

Education: High school diploma or equivalent required.
Experience: Prior experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider required.
Licensure: Virginia Office of Emergency Medical Services certification as an Emergency Medical Technician – Basic (EMT‑B) or higher required.
Certification: American Heart Association Basic Life Support – Health Care Provider (AHA BLS‑HCP) required within 3 months of hire.
Other Minimum Qualifications: Proficient keyboarding/typing and use of software applications including Windows; sustained proficiency in multi‑tasking and effective communication skills focused on customer service.
Benefits

Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to Carilion Wellness centers
Access to health and wellness app, Virgin Pulse
Discounts on childcare
Continued education and training
Equal Opportunity Employer

Carilion Clinic is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veteran status. Carilion is a drug‑free workplace.

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