Technical Writer and AI Analyst

Working remotely on a 12-month contract basis, the Technical Writer and AI Quality Analyst will create and maintain internal help center resources, evaluate AI-generated responses, and improve documentation accuracy for IT support and troubleshooting.
Key Responsibilities:

Develop and update clear, concise help center articles and troubleshooting guides
Test and analyze AI support bot outputs for accuracy and relevance
Investigate and resolve content inaccuracies by updating or creating new documentation

Required Qualifications:

Proven experience in technical writing for help centers and IT troubleshooting
Proficiency in evaluating and working with AI tools, including LLMs
Strong analytical skills to trace and fix content issues
Experience with Knowledge Management Platforms, preferably Contentful
Familiarity with Jira is advantageous