Business Account Specialist - Bilingual

Job DescriptionJob DescriptionBusiness Account Specialist - Bilingual About our client
Our client, a leader in the telecommunications industry for over 30 years, operates one of the largest nationwide retail networks. They are known for innovation, career growth opportunities, and driving success in retail sales.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Why join this team?

Competitive pay with incentive-based earning potential
Up to $2,500 sign-on bonus
Comprehensive benefits: medical, dental, vision, life insurance, disability coverage
401(k) with company match
Paid time off: up to 15 vacation days, holidays, and personal days
Paid parental leave, adoption assistance, and tuition assistance
Hybrid work model (home + in-office schedule)
Requirements:

Bachelors degree or one or more years of relevant experience (work and/or military)
Bilingual in English and Spanish
Prospecting and opportunity identification skills
Strong phone communication and product knowledge
Ability to explain complex billing details clearly
De-escalation and interpersonal skills
Ability to navigate multiple systems simultaneously
What youll do:

Customer onboarding & support: Verify products, guide customers through billing, and ensure a smooth onboarding experience.
Outbound account management: Make proactive calls to small business customers to maintain account health and present relevant offers.
Upselling & prospecting: Identify new business needs, referrals, and growth opportunities within existing accounts.
Product advisory: Recommend plans, services, and features to optimize customer accounts
Customer experience delivery: Handle billing concerns, de-escalate issues, and provide clear, value-driven solutions. xhqgsiq
Apply now to join a team focused on delivering exceptional customer experiences and business impact!