Consumer Communications Specialist

OCCUPATIONAL SUMMARY
Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints.

ACCOUNTABILITIES

Provide outstanding service to and engage professionally with consumers and other company contacts

Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products

Enter case data into the relevant database

Possess a constant working knowledge of company products sold world-wide

RESPONSIBILITIES

Provide high quality customer service to consumers and health care professionals.

Maintain professionalism and represent Brands with honor and respect

Effectively multi-task while handling consumer contacts – have the ability to listen and electronically capture consumer comments simultaneously

Manage large amount of inbound contacts

Identify consumers’ needs, clarify information, research issues and provide solutions effectively and in a timely fashion

Serve as a Brand Advocate to our consumers

Demonstrate excellent language and communication skills both by voice and in writing

Follows the Medical Affairs record retention system.

Follow Good Documentation Practices.

Maintain high quality standards for data entry and database coding.

Maintain a high level of product knowledge.

Attend pertinent department meetings.

Provide complaints and inquiries analysis as necessary.

Perform other duties as required.

QUALIFICATIONS

Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.

Customer Service experience, preferred

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