Customer Experience Specialist

Customer Experience Specialist – Dallas, TX

Starting salary is $30.53 per hour ($61,500 annually). Sign‑on bonus of $1,500 for candidates with an active, good‑standing adjuster’s license.
As an Auto Damage Customer Specialist you will provide reassurance and assistance when customers need it most, operating in a fast‑paced call‑center environment and supporting customers primarily through phone, email, text, and chat options. You’ll oversee the auto‑damage repair process for GEICO’s customers, claimants, and partners, ensuring prompt and efficient resolutions.
The role includes hands‑on training at our Ashburn, VA training facility (3weeks). On completion you will manage a claim from start to finish, including vehicle estimating, navigating the repair process and equitable settlements, overseeing rental vehicle authority, and managing details such as car seat replacements or additional covered policy endorsements.
This is an in‑office position at 2280N Greenville Ave, Richardson, TX75082. Your day‑to‑day work will involve direct interaction with GEICO customers, claimants, tow yards, rental companies, and body shops.
Benefits

Health & Wellness: Comprehensive healthcare and well‑being support available on Day1.
401(k) Match: Automatic enrollment and 6% pre‑tax match, 100% matched up to 6% of eligible earnings, vesting immediately.
Qualifications

Critical thinking and decision making in a dynamic, fast‑paced environment.
Strong computer proficiency, including familiarity with Microsoft Office Suite.
Ability to prioritize work and multi‑task, while navigating multiple business applications.
Experience with KPIs and measurable goals.
High School Diploma or equivalent required; bachelor’s degree preferred.
Active Insurance Adjuster’s license (preferred).
GEICO will not sponsor a new applicant for employment authorization for this position.
EEO Statement

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

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