Seasonal Customer Experience Specialist - Brentwood

Summary

The Seasonal Customer Experience Specialist delivers exceptional, customer-focused service in a store setting, supporting stylists, processing merchandise, and helping execute in-store events. This role connects customers to services such as online order pickup, alterations, styling, returns, and gift wrapping while maintaining a clean, organized environment. The specialist adapts quickly, communicates professionally, and supports both front-of-house and back-of-house operations.
Responsibilities

Welcome and engage customers, assess needs, and tell product and service stories to create a positive experience.
Connect customers to services including Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
Answer phones, manage email communication, and provide feedback on trend, fit, and style.
Support inventory and back-of-house processes to maintain organization and cleanliness.
Assist with event execution, including RSVP management, guest greeting, and tracking customer contact information.
Perform opening and closing duties and follow security procedures when required.
Perform light cleaning tasks and handle merchandise movement as needed.
Requirements

High level of ownership, accountability, initiative, and ability to work in a fast-paced retail environment.
Strong customer service skills with the ability to identify opportunities and resolve issues.
Able to multitask, adapt to new initiatives, and work collaboratively with stylists and team members.
Basic proficiency with technology and computer applications such as Microsoft Outlook, Booking Bug, and Excel.
Ability to be on your feet and move continuously for 6-8 hours per shift, including frequent bending, reaching, and lifting; regularly lift up to 10 pounds, occasionally up to 25 pounds, and sometimes up to 50 pounds.

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