F&B Director

Job Details

Location: Fairyland Clubhouse – Lookout Mountain, GA 30750 • Position Type: Full Time • Salary: $95,000 – $100,000 per year • Category: Restaurant – Food Service
The Lookout Mountain Club is seeking a dynamic leader to elevate our Food & Beverage team. This role oversees all front‑of‑house staff and is key to ensuring a seamless, high‑quality member experience.
Perched atop Lookout Mountain with sweeping views of Chattanooga and North Georgia, our Club combines timeless tradition with modern amenities. Members enjoy a Seth Raynor‑designed golf course, two elegant clubhouses, tennis and fitness facilities, and a brow‑side pool. The Fairyland Clubhouse features a recently renovated dining space offering both family‑friendly and adults‑only experiences, while the new poolside grille serves guests from Memorial Day through Labor Day. At the Golf Clubhouse, members can choose from intimate dining rooms or a classic men’s grill. Throughout, we take pride in providing an upscale yet welcoming environment where members and guests truly feel at home.
OPERATIONS

Oversee all F&B service staff within the Club and ensure minimum service standards in line with established Lookout Mountain Club ("LMC") SOPs, best practices, and member expectations.
Act as the "face" of the dining rooms. Member engagement and interaction are a huge part of success in this position.
Ensure that documented SOPs exist for all aspects and job functions for the front‑of‑house service staff ("FOH"), dining, banquet/private event, and bar staff.
Ensure necessary staffing for overall operations while maximizing efficiency by promoting cross‑training and cross‑utilization of the service team.
Conduct regular training and development over all operational expectations and assist management with the training and development over all service excellence standards for all FOH staff.
Work with the Executive Chef to conceptualize and prepare outlet and private event dining menus.
Work with the General Manager and marketing team to design regular and timely promotional communication for F&B related Club events and activities.
Control, monitor, and track expenses and breakages and manage them to align to operating budget relative to actual revenues.
Manage payroll expense to be in line with budget relative to actual revenues while maximizing the dining experience delivered to members.
Conduct and/or participate in weekly F&B operational meetings to ensure the F&B team are informed of upcoming events, menus, training, and other necessary items to ensure an exceptional dining experience for members and guests.
Ensure all F&B outlets are maintained in pristine condition and standards consistent with a premier private club and coordinate with housekeeping and maintenance to ensure all equipment is in working order.
Ensure that hygiene standards are always maintained and strictly followed.
Attend weekly Department Head and General Employee staff meetings, and when required, other Department weekly meetings.
Participate and assist with other Club requirements and duties as necessary.
PERSONALIZED SERVICE / MARKETING

Utilize and establish systems to collect and reference member profiles and personal preferences to ensure this information is shared with all service staff and the service delivered is personalized to member expectations and preferences.
Enhance member recognition by ensuring the team monitors and recognizes members’ birthdays, anniversaries, and other special occasions to find opportunities to recognize members and make them feel special.
Develop, train, and promote a mentality among the service team that they are all selling membership by delivering an exceptional experience.
Be able to successfully handle member complaints and feedback to a standard that members are happy and content with the way the situation was handled while also complying with club standards, rules, and regulations.
QUALIFICATIONS AND COMPETENCIES

EDUCATION & EXPERIENCE

College graduate in Hotel and Restaurant Management or equivalent.
At minimum 5 years’ hospitality/service experience in a private club, restaurant, or hotel.
Knowledgeable in F&B service standards at all levels of dining from casual to fine dining.
Up to date with newest food and health trends.
Good leadership skills.
Strong computer skills – word processing, spreadsheets, and management/costing systems.
Knowledge of inventory management and outside systems.
COMPENSATION / BENEFITS

The Director of Food & Beverage is a key department head and part of the senior management team. Salary is open and commensurate with qualifications and experience. The Club offers an excellent benefits package including two tiers of health insurance, dental and vision insurance, supplemental insurance options through AFLAC, 401(k), PTO, meals, continuing education, and industry association membership.

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