Summary
The Store Manager at Las Vegas Crystals leads day-to-day store operations and is responsible for driving business performance, customer service and the brand image. Reporting to the Senior Director, Southwest & Hawaii, you will manage sales targets and develop the retail team to maximize store results. This role combines operational oversight with coaching, recruiting and ensuring adherence to company standards.
Responsibilities
- Support store operations including business performance, customer service and visual presentation.
- Drive achievement of store sales targets and meet individual sales goals.
- Maximize business potential by department in line with company strategy.
- Mentor and coach retail associates to develop competencies and increase individual and store sales.
- Monitor and ensure quality of client book data and work with staff to implement action plans.
- Manage recruiting, maintain candidate pool and facilitate new hire inductions and trainings.
- Perform operational duties such as opening and closing the store, registers and back office management.
- Ensure compliance with brand standards and deliver exceptional customer service while managing customer relationships.
- Maintain a fair and respectful work environment for all associates.
Requirements
- Minimum of 5 years of retail experience in a managerial role.
- Proven ability to lead a team with organization, adaptability and flexibility.
- Strong product knowledge and understanding of the brand philosophy.
- Exemplary verbal and written communication skills.