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Head of Customer Reliability & Experience

Customer Operations · Yorkwood, NC, USA ·

Job type:
Full Time

Customer Operations is looking for a leader to enhance customer experiences at Spectrum. You will oversee customer reliability initiatives, manage service interruption processes, and prepare presentations for senior leadership.

The ideal candidate has over 10 years of experience in customer experience and operations, and a Bachelor's degree in a related field. This role requires strong strategic and project management skills, with opportunities to influence key initiatives and enhance customer satisfaction.

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