About Removery
Join us at Removery – the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys.
Founded in 2019 through the merger of four leading tattoo removal brands, we now operate more than 150 studios across the United States, Canada, and Australia, and have performed over two million successful treatments. Using best‑in‑class PicoWay laser technology, we ensure safe and effective tattoo removal and continue to grow globally, committed to making tattoo removal safe and accessible to as many people as we can.
Position Overview
Reporting to the SVP of Operations, the Regional Manager will lead the allocated region in providing outstanding tattoo removal services to our clients and drive operating results. The role includes broad operational and people management for the region and focuses on business outcomes through activities and analysis, driving leads through local channels, improving selected KPI metrics including show rates and conversions.
Regional Managers are responsible for adequately allocating resources to sites to meet Removery’s staff cost objectives, contributing to and implementing process and policy to optimize operations at all locations, including CX, consultation, treatment, follow‑up, reviews, community events, and ensuring compliance with operational policies.
Position Responsibilities
- Provide leadership, inspiration, coaching, mentorship, and guidance to your team members to achieve engagement and drive business results
- Monitor and drive positive outcomes of operating metrics (KPIs) including leads, conversions to consult, package, Tx, show rates, cancellations, artist referrals
- Work with Team Leads, Regional Teams, Director of Operations, and COO to develop targets and goals for studios within the region and establish annual budgets
- Partner with VP of Clinical Ops and clinical team to identify training needs and ensure clinical targets and outcomes are being delivered
- Monitor and analyze monthly P&L reporting for the region and develop action plans where appropriate
- Co‑ordinate regular and timely regional team meetings and any team 1:1 meetings
- Lead and implement new initiatives, gaining buy‑in from team members on why changes are positive, and ensure standards are maintained across your region
- Analyze client feedback, develop, and implement any training or change programs to improve the CX where appropriate; continuously assess and identify opportunities to enhance client experience
- Lead and implement new initiatives in partnership with the support team, and ensure proper communication to team members within your region and execution
- Represent Removery brand and culture
- Inspire team growth through targeted performance management and individual development plans to promote an environment of accountability and engagement
- Monitor, measure, and hold teams accountable for execution of operational expectations
- Additional responsibilities, as needed, to set your locations and the business up for success
- Responsible for overall plan to execute artist relationships in the region
- Develop new relationships, nurture existing relationships
- Develop targets for referrals
- Produce reports for the region on relationship stats
- Lead the local area marketing plan
- Understand the local community
- Identify opportunities to develop relationships within the community (e.g., sponsorships, education)
- Liaise with marketing team to develop any collateral for the region
- Manage the distribution of any promotional material, report on this where possible
- Provide training for teams to successfully maintain marketing programs
- Ensure optimal time management of human resources
- Identify any training or career development needs and work 1:1 with team members to ensure optimal engagement
- Identify and communicate team capabilities to leadership and create an environment of talent development within your region
- Liaise with Location Development team in identification and management of new location openings within your region
- Aid in on‑the‑ground project management for new location projects
- Attend weekly updates for all projects in regions
- Partner with marketing to develop launch plan that is appropriate for the location
- Visit sites and provide updates to team when required
- Provide site visit recap for archives
Position Requirements
- Passion for the tattoo removal industry and desire to grow the business with a focus on driving culture and engagement throughout the team
- Previous leadership experience overseeing multiple locations required
- Minimum 3 years’ business experience with focus on developing relationships, customer experience, business development, marketing and communications environments, and achieving positive operating results
- A natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their role
- Successful track record of building teams and developing strong talent
- History of creating cultures of exceptional customer experience and operational excellence through the execution of goals and objectives
- Strong connectivity and understanding of client needs
- Develop and implement solutions, resourcefully
- Excellent corporate communications and ability to work across teams
- Ability to focus on results and deliver outcomes in agreed timeframes
- Business development focused, with strong financial acumen and analytical skills
- Planning, prioritization and organizing skills
- Creative and proactive approach
- Skilled at providing and receiving constructive feedback for the betterment of self and others
- Open and willing to change with a strength in describing the reasons for change
- Empathetic toward team members and disciplined in achievement of goals
- Proven ability to develop, manage and implement new business initiatives and change programs
- Willingness and proven ability to be resourceful and solution‑oriented
- Ability to work with minimal supervision and direction, and quick to learn
- Hardworking and committed to our brand goals and your team’s success
- Located in St. Louis, MO, Kansas City, MO, or Minneapolis, MN with flexible working hours, requires ability and willingness to travel 50‑75% of the time, with consecutive overnight stays, plus other opportunities on the east and west coasts
Benefits
- Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
- 50K in Life Insurance, at no cost to you! Plus, the option to purchase more
- 120 hours of accrued, paid, vacation time
- Paid Parental Leave
- Eight company paid holidays
- 8 hours of paid volunteer time per year
- Employee Emergency Fund to assist in times of financial hardship
- 401K with generous Company Match
- A Team Member Referral Bonus Program
- Employee Assistance Program – benefits to help you manage daily responsibilities
- Collaborative work environment with an amazing culture committed to diversity and inclusion
- Ongoing Comprehensive Training
Additional Information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Equal Opportunity Employer
We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any visas.
Equal Opportunity Employer
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