Vision
- Develop Business Plan for the year with the Operator and share with Executive Leadership Team defining all goals and a plan to reach them
- Meet with Executive Leadership Team weekly
- Send Weekly updates about events and any happenings to leadership team and all team-members weekly
- Embody & share Chick-fil-A Appleton’s Mission, Vision, Values, & Chick-fil-A’s Corporate Purpose to your team
Quality & Guest Experience
- Time block your schedule daily / weekly to ensure that all areas of business are being seen
- Enforce commitment to EXCELLENCE in ALL THINGS, OWNERSHIP & TEAMWORK
- Work in Operations during peak hours to assist team and build unity
- Ensure that all events & catering that we do are done with EXCELLENCE and are 1st class in hospitality & service, exceeding customer expectations
- Ensure all deliveries follow Catering SOP and that Food Safety and Quality are of 1st importance
- Follow up with Catering Guests for feedback and track for future/continued business
- Ensure that the Brand and Sales Growth Team collaborates with Operations in a timely manner to ensure a quality experience for both clients and the business
Brand & Sales Growth
- Grow the business inside and outside our 4 walls
- Ensure all POP materials are in place for all company rollouts
- Leverage 3 sales metrics: Transaction Count, Check Average, Outside Sales
- Establish Goals & Strategic Objectives in 3 marketing areas: Catering, Guest Experience/Hospitality, and Community Engagement
- Community Engagement:Be active/aware in the community
Professionally execute Community Engagement and Community Care Events every month
Ensure relationships are being formed and maintained in compliance with Community Partnership Framework
- Ensure Donation and Fundraising Requests receive timely and appropriate responses