Audio Visual and Lab Support Analyst

Audio Visual and Lab Support Analyst

The Audio Visual and Lab Support Analyst provides configuration, deployment, and operational support for computer labs, digital signage, and classroom technologies across the Division of Academic and Student Affairs (DASA). Supports end-user computing, A/V systems, and device management platforms to ensure reliable technology services in instructional and shared spaces.
Essential Job Duties:
Endpoint Deployment and Configuration, 25%
Device and Systems Management, 10%
Classroom and A/V Technology Support, 15%
Infrastructure and Networking Support, 10%
Hardware and Asset Management, 15%
Customer Support and Incident Management, 15%
Documentation and Process Improvement, 10%
Other Responsibilities: Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.
Qualifications:
Minimum Education and Experience: Associate's degree in Computer Science, Information Technology, or related discipline and two years of experience in the information technology field related to the area of assignment; or bachelor's degree (Computer Science, Information Technology, or related discipline preferred) and two years of experience in the information technology field related to the area of assignment; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications: Experience working with JAMF for macOS/iOS/iPadOS/tvOS and/or Microsoft Endpoint Configuration Manager. Basic troubleshooting skills needed to provide local support of audio visual equipment, lab and digital signage equipment. Ability to establish and maintain effective working relationships with a wide variety of clients and coworkers. Ability to self-direct their own priorities and meet project deadlines. Proven ability to quickly learn and retain technical skills.
Required License(s) or Certification(s): Valid Driver's License required. NCDL within 60 days of hire.