Family Advocate - Bickford of Upper Arlington
Join our dynamic team at Bickford Senior Living as a Family Advocate! The Family Advocate is the sales leader that drives occupancy and revenue in a Bickford Branch while maintaining a high degree of empathy and compassion for the senior and their family as they journey through the effects of aging.
This position offers a full suite of benefits options that vary based on employment status. Some of the benefits include, but are not limited to:
- Full-time employees are eligible for all benefits (medical, dental, vision, and voluntary products)
- Bonus opportunities
- Part-time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short-Term Disability
- Benefits start the 1st of the month following 30 days of employment
- Prescription savings plans
- All employees are eligible for 401(k) with employer match
- Pay available daily
- Bonus eligible
Responsibilities
- Conduct exceptional, highly personalized tours and unique lead follow-ups to prospective residents and family.
- Manage the customer relations management tool (CRM) to ensure follow-up is documented and organized.
- Ensure Branch staff are appropriately trained to engage in phone and tour hospitality.
- Help manage the move‑in process to ensure a smooth transition for residents and their families into the Branch.
- Identify and build relationships with community professionals to maximize referred leads.
- Ensure Branch is appropriately staged to maximize the customer’s experience.
- Ensure weekly and quarterly goal‑setting meetings are completed with members of the Branch Leadership team.
Qualifications
- High‑school diploma or GED required. Bachelor’s degree in sales or marketing preferred.
- Experience in senior housing sales leadership preferred but not required.
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications.
- Possess written and verbal skills for effective communication.
- Competent in organizational and time‑management skills.
- Demonstrates good judgment, problem‑solving, and decision‑making skills.
- A valid driver’s license and a driving record consistent with Bickford’s insurance carrier guidelines.
At Bickford, you will have the opportunity to make a difference every day, be part of a uniquely supportive community, and ignite your potential through growth opportunities. (Programmatic details and discussion of career development are not included in this description.)
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