Program Manager

This Senior Analyst, Marketing Operations role supports the planning, coordination, and execution of integrated marketing experiences. The position plays a key role in managing national and test planning cycles, aligning cross-functional teams, and helping advance marketing insights and analytics capabilities.

Key Responsibilities

Lead end-to-end planning for national and test marketing cycles, including calendar development, milestone tracking, and cross-functional coordination.

Drive quarterly planning cycles by collecting and aligning inputs from Brand, Product, Digital, Finance, and Insights teams.

Facilitate kickoff and alignment sessions to define objectives, priorities, and business context.

Maintain integrated planning calendars and ensure timeline accuracy across initiatives.

Coordinate working sessions and governance meetings, including agenda creation, decision tracking, and follow-up.

Prepare executive-ready bulletins, readiness documents, and summary materials to support launch planning and execution.

Partner with Product, Menu, and Digital teams to identify dependencies, sequencing needs, and feasibility considerations.

Support insights and analytics program coordination by aligning measurement capabilities with planning workflows.

Identify process risks, gaps, and misalignments and recommend practical solutions.

Maintain and improve planning tools, templates, and governance materials that support scalable operations.

Coordinate internal and external milestones, including pre-reads, presentation content, and decision materials.

Potentially support loyalty-focused planning initiatives by connecting experience planning with customer engagement strategy.

Qualifications

4+ years of experience in marketing operations, experience planning, program management, or cross-functional marketing coordination.

Strong understanding of marketing planning, campaign execution, or product launch coordination.

Experience working across Marketing, Product, Digital, Finance, and Insights teams.

Proven ability to manage complex calendars, milestones, and interdependent workstreams.

Excellent communication skills, including experience creating executive-ready presentations and materials.

Comfort working in fast-paced, ambiguous environments with shifting priorities.

Strong organizational, problem-solving, and stakeholder management skills.

Proficiency with planning and collaboration tools such as Monday.com, Asana, Smartsheet, Excel, and PowerPoint.

Skills and Capabilities

Strong program coordination and cross-functional planning skills.

Ability to drive alignment across diverse stakeholder groups and competing priorities.

High attention to detail and consistent follow-through.

Ability to synthesize complex inputs into clear plans, summaries, and recommendations.

Strong written and verbal communication skills.

Proactive mindset with the ability to identify issues and suggest practical solutions.

Experience creating scalable processes, templates, and planning frameworks.

Ability to operate at both strategic and executional levels.

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