Experienced Service Business Development Manager (59744)

Job Location: Lake Norman Chrysler Dodge Jeep Ram – Cornelius, NC 28031
Position Type: Full Time
Job Shift: Day Shift
Job Category: Management
Responsibilities

Ensure appointment forecasts are achieved according to the agreed quarterly forecasts
Ensure daily communication with the Service Director regarding the appointment schedule
Download all required manufacturer manifest lists before the monthly deadline and schedule additional service appointments using these lists
Maintain a daily service appointment count previously set by management
Contact all service appointments 24 hours before their appointment to confirm
Contact all no‑show customers to reschedule their appointment
Ensure recording and reporting of all incoming sales/service inquiries
Produce weekly and monthly reports for the GM and other Senior Management
Establish performance targets for each Business Development Representative (BDR)
Monitor and maintain the BDC department's financial performance vs. budget
Manage the BDR team to reach all customers during the survey period in accordance with dealership and OEM standards
Maintain and cultivate recall and service galley lists
Qualifications

Demonstrate organizational skills and be detailed oriented
Ability to collect and analyze appropriate performance metrics – create relevant reports
Ability to recruit, train and motivate the BDR team
Always lead by example: outgoing, personable, energetic, team player
Ability to interact with both senior and peer managers within the dealership
Demonstrate an understanding and devotion to the business interests of the dealership
Ability to create and maintain a professional work environment
Maintain standards for delivering sales opportunities to the sales or service departments
High school diploma or the equivalent. College-level achievement preferred
Ability to read and comprehend instructions and information
Five years of automotive business development center experience
Supervisory experience preferred
Valid driver license
Professional personal appearance
Excellent communication skills

#J-18808-Ljbffr