Sr Content Designer

Overview

A leading financial services company is hiring a Sr Content Designer to support a team focused on creating user-centered help content. This position is based in Brooklyn, onsite 5 days a week for a 3-4 month contract to start. Join a dynamic organization committed to enhancing payment product experiences through clear, accessible content.
Responsibilities

UX writing for apps, web, and complex process screens
Supporting legacy redesigns and net new product launches
Ensuring clarity, accuracy, and regulatory compliance
Acting as on-call support for high priority content needs
Develop clear, engaging help articles, FAQs, tooltips, and educational materials for payments products to support user onboarding and activation
Ensure content consistency by contributing to style guides, content patterns, and design standards
Create reusable content components and identify opportunities for standardization across platforms
Qualifications

Over 5 years of experience in content design, UX writing, or related fields with a strong portfolio
Proven ability to craft help and instructional content for digital products
Experience working within established design systems and content standards
Skilled in collaborating with product and technology teams, with strong stakeholder management skills
Proficiency with tools such as Figma, Lucid, Confluence, or Miro. A background in payments, financial services, or banking is preferred; familiarity with AI tools and accessibility standards (WCAG 2.1 AA) is a plus
Perks and Benefits

Medical, Dental, and Vision Insurance
Life Insurance
401(k) Program
Commuter Benefit
eLearning and Ongoing Training
Education Reimbursement
Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

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