Audio Visual and Lab Support Analyst

Posting Details

Posting Information

Posting Number
PG194691EP

Internal Recruitment
No

Working Title
Audio Visual and Lab Support Analyst

Anticipated Hiring Range
$62,000 - $67,000

Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends

Job Location
Raleigh, NC

Department
Academic and Student Affairs - Technology Services

About the Department

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who are passionate about promoting the success of the whole student.

Academic & Student Affairs Technology Services (DASA Tech) provides technology leadership and support to the Division of Academic and Student Affairs, and serves as the central technology unit for the entire Division. DASA Tech is responsible for technology planning, budgeting, hardware, software and service procurement, and overall technology service and support.

Wolfpack Perks and Benefits

As a Pack member,

you belong here,

and can enjoy

exclusive perks

designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our

Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
Medical ,

Dental , and

Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition

and

Academic Assistance
And so much more!
Attain Work-life balance with our

Childcare

benefits,

Wellness & Recreation Membership , and

Wellness Programs

that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties
The Audio Visual and Lab Support Analyst provides configuration, deployment, and operational support for computer labs, digital signage, and classroom technologies across the Division of Academic and Student Affairs (DASA). Supports end-user computing, A/V systems, and device management platforms to ensure reliable technology services in instructional and shared spaces.

Endpoint Deployment and Configuration, 25%

Deployment, maintenance, and configuration of computer labs and digital signage equipment
Installation and configuration of operating systems and software
Remote management of desktop/laptop environments
Setup and hardening of systems in classrooms and shared spaces

Device and Systems Management, 10%

Device management using JAMF Pro and Microsoft Endpoint Configuration Manager
Software package creation and deployment for Windows and macOS
Mobile device management (iOS, iPadOS, Android, ChromeOS)
Patch management and system updates
Classroom and A/V Technology Support, 15%

Backup support for A/V Analyst functions
Support for classroom and conference room technology installations
Troubleshooting multimedia hardware, conferencing tools, and presentation systems
Assistance with live streaming, seminars, and studio recording
Infrastructure and Networking Support, 10%

Support for wired and wireless networking in labs and classrooms
Troubleshooting connectivity issues for end-user devices and A/V systems
Hardware and Asset Management, 15%

Deployment and standards setting for copiers and printers
Inventory compliance and audit support (BIOS, OS, software standards)
Lifecycle management of lab and classroom equipment
Customer Support and Incident Management, 15%

Managing incident tickets and service requests
Providing timely technical support to users and stakeholders
Communicating status updates and resolving issues to completion
Documentation and Process Improvement, 10%

Creating and maintaining technical documentation
Documenting procedures and workflows as directed
Supporting continuous improvement of IT services
Other Responsibilities

Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.
Qualifications

Minimum Education and Experience

Associate's degree in Computer Science, Information Technology, or related discipline and two years of experience in the information technology field related to the area of assignment;

or bachelor's degree (Computer Science, Information Technology, or related discipline preferred) and two years of experience in the information technology field related to the area of assignment;
or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.
Other Required Qualifications

Experience working with JAMF for macOS/iOS/iPadOS/tvOS and/or Microsoft Endpoint Configuration Manager.
Basic troubleshooting skills needed to provide local support of audio visual equipment, lab and digital signage equipment.
Ability to establish and maintain effective working relationships with a wide variety of clients and coworkers.
Ability to self-direct their own priorities and meet project deadlines.
Proven ability to quickly learn and retain technical skills.
Preferred Qualifications

Desktop support experience, including imaging computers, troubleshooting software and operating system installations.
Experience troubleshooting TCP/IP networking issues.
Prior experience in end-user training and documentation preparation.
Experience with support request tracking systems like ServiceNow.
Experience creating Windows and macOS application packages for deployment via a mobile device management solution like JAMF Pro or Microsoft Endpoint Manager.
Experience working in Higher education with an emphasis in a research environment.
Demonstrated vendor engagement experience.
Interest in using/learning scripting languages including Powershell, Python, zShell, and Go.
Required License(s) or Certification(s)

Valid Driver's License required.
NCDL within 60 day of hire.

Valid NC Driver's License required
Yes

Commercial Driver's License required
No

Recruitment Dates and Special Instructions

Job Open Date
06/02/2026

Anticipated Close Date
Open Until Filled

Special Instructions to Applicants

Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.

Position Details

Position Number
00065126

Position Type
EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00

Appointment
12 Month Recurring

Mandatory Designation - Adverse Weather
Mandatory - Adverse Weather

Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event

Department ID
240110 - Academic and Student Affairs - Technology Services

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or

workatncstate@ncsu.edu .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.