Customer Experience Specialist

Customer Service Representative

City Kia is searching for career-oriented customer service professionals. If you were formerly employed by Walt Disney World, Universal Studios, SeaWorld or a major hotel chain, we are looking for you!
City Kia is growing, and we are expanding our team. Be part of a dynamic growing and exciting industry.
If you have 3-5 years of customer service experience, please send your resume today.
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan