Mid-Level Video Conferencing and Multimedia Technician **Sign on Bonus Potential

Mid-Level Video Conferencing and Multimedia Technician

The Boeing Company's Specialized Infrastructure Operations Organization is currently seeking a Mid-Level Video Conferencing and Multimedia Technician to join the team in Berkeley, MO.
The Conference Room Support Specialist provides direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and leads activities to meet executive needs while ensuring strong customer relations.
Position Responsibilities:
Ensure premium Information Technology (IT) support to all levels of executives including staff
Provide day-to-day operational support for Video Teleconference Center (VTC) systems (e.g., endpoint troubleshooting, room audio video (AV) hardware, codecs, cameras, microphones, displays)
Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
Lead process improvements with internal and external partners to develop and execute integrated technologies
Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs
Inform customers of technology advancements as applicable
Provide user training and quick reference guides for common VTC tasks and best practices
Provide comprehensive computing and VTC support at customer meetings
Perform the restoration of routine to complex computing service operations
Provide comprehensive computing support in isolated environments from the desktops to the servers
Provide broad range of basic systems and application support
Provide technical support and assistance to customers, whether on the phone or in person
Basic Qualifications (Required Skills/Experience):
Ability to obtain access to Special Access Programs (SAP)
Active Security+ certification or the ability to obtain the certification within 6 months of your start date
3+ years of experience with Audio Visual (AV) and Video Teleconference (VTC) components, systems, products, and equipment
3+ years of experience in performing system administration tasks on Windows and Linux hosts including installing security patches and making configuration changes to support security requirements
3+ years of experience supporting computing in isolated environments for desktops and servers
3+ years of experience with troubleshooting and repairing computing system hardware and software
Willing to work flexible hours, including on call support as needed (including weekends and holidays)
Preferred Qualifications (Desired Skills/Experience):
Bachelor's degree or equivalent work or military experience
3+ years of experience in an IT environment as a team lead (preferably Operations)
Experience with Customer Service
Experience with the full range of Windows Server and Desktop Operating Systems (Server 2003-2016, Windows 7 and 10)